ARCHIVE FOR THE ‘housing-association’ CATEGORY
Jun 10, 2019 • Fleet Technology • News • Location Based Services • fleet • housing association • localz
Housing Associations within the Castleton portfolio will gain insight to their operations and new service transparency to their customers through Localz location technology ‘Find My Engineer’, which tracks an engineer's journey to a job, viewed by the customer.
Ian Stewart, Commercial Sales Manager for Castleton commented: “With an industry average of 20% failed appointments and each failed appointment costing up to £100, it is business critical for Housing Authorities to reduce the time wasted and costs incurred associated with these failed appointments to improve services for social housing customers. Our partnership with Localz will help our customers achieve this objective”.
The ‘Find my Engineer’ solution provides the ultimate transparency by giving customers access to real-time location tracking when the operative is en route. Accurate ETAs are provided, which take live traffic conditions into account. Localz own research shows that 65% of consumers say that viewing their service provider’s ETA is the most important feature on a service provider’s mobile app.
Localz client portfolio includes the largest UK energy provider, British Gas, who achieved a 17% increase in the first-time access rate of their engineers through Localz platform.
“Localz’s exciting new partnership with Castleton demonstrates their continued drive to innovate in the social housing sector. The integration of our “On my way” technology into their leading housing management solutions, provides not only increased productivity savings for their customers but a great customer experience for the tenants also," said Charles Bullock, Partnership Director, Localz.
Mar 03, 2017 • Andy Neely • FSN20 • Future of FIeld Service • Jan Van Veen • Local Government • Momentum Framework • Noventum • Oneserve • Chris Proctor • Hilebrand • housing association • Institute for Manufacturing • Rustema • Servitization
Who are the most influential people in the global field service sector that you need to pay attention to in 2017?
Who are the most influential people in the global field service sector that you need to pay attention to in 2017?
The Field Service News #FSN20 is our list of the individuals we believe will be key influencers in our industry across the next twelve months. Those included in the list have been selected by our own panel of industry insiders, who were given the simple criteria of identifying people who will have a significant impact on field service thinking.
However, more than just an annual list of 20 individuals the #FSN20 has grown since it’s launch to become a true celebration of excellence and innovation within our industry.
There are some familiar names and some new faces on this years list and as always we don’t expect everyone to agree with our selection – at it’s heart the #FSN20 was conceived as a tool to get everyone in our industry thinking about who it is that they have come across in the global field service sector that has made them think, who has made them question the accepted paradigms, who has inspired them to do just one little thing more in their own day to day role.
The #FSN20 is not just about the list our panel has put together. It is about fostering discussion that celebrates the unsung heroes of the field service sector. So look out for the online version of this list as well to take part in the debate.
But for now, ladies and gentleman and without further a do, in no particular order, we are pleased to introduce the #FSN20 of 2017…
Click here to see page one of the 2017 #FSN20
Click here to see page two of the 2017 #FSN20
Chris Proctor, CEO, Oneserve
With their relatively niche operating background primarily serving the UK local government and housing sector Oneserve may not be a company that are as well known as some of their competitors within the FSM solution space, however, there is no denying that in Proctor they have a CEO who isn’t afraid to ruffle feathers.
He has called for the Field Service Management software industry to stop “holding innovation hostage” and under his leadership the organisation have won some significant contracts away from their ‘home turf’ of the housing sector including Pay TV leaders Sky and construction giants Kier.
Having been promoted to CEO from Marketing and Sales Director in just 8 months with the company Proctor is a young, dynamic leader who is not afraid of controversy if it means raising awareness of issues within the industry.
Professor Andy Neely, Head of the Institute for Manufacturing, Cambridge University
Professor Andy Neely is Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge and also Head of the Institute for Manufacturing (IfM) and Head of the Manufacturing and Management Division of Cambridge University Engineering Department.
In his role as a Founding Director of the Cambridge Service Alliance he is widely recognised for his work on the servitization of manufacturing, as well as his work on performance measurement and management and as such is often seen chairing sessions in the field service sector.
Hilbrand Rustema, Managing Director, Noventum Service Management
As service management consultancy spanning three continents. With over 200 successful projects and a proven track record of improving growth and profitability Noventum are a tour de force and are firmly established as the leading consultancy within the field service industry.
Hilbrand Rustema has been a driving force in that development and continues to lead the business having been at the heart of evolving service thinking for many, many years.
Jan Van Veen, Managing Director, Van Veen Business Innovation
One of the founding partners of Noventum, Van Veen is now working under his own brand and is currently developing a framework for companies to be able to develop continuous momentum based on a series of detailed benchmarking and researching projects.
A broad and ambitious project, but Van Veen has the background and insight to be able to deliver what should be highly powerful business tool.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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