Who are the most influential people in the global field service sector that you need to pay attention to in 2017?
ARCHIVE FOR THE ‘local-government’ CATEGORY
Mar 03, 2017 • Andy Neely • FSN20 • Future of FIeld Service • Jan Van Veen • Local Government • Momentum Framework • Noventum • Oneserve • Chris Proctor • Hilebrand • housing association • Institute for Manufacturing • Rustema • Servitization
Who are the most influential people in the global field service sector that you need to pay attention to in 2017?
The Field Service News #FSN20 is our list of the individuals we believe will be key influencers in our industry across the next twelve months. Those included in the list have been selected by our own panel of industry insiders, who were given the simple criteria of identifying people who will have a significant impact on field service thinking.
However, more than just an annual list of 20 individuals the #FSN20 has grown since it’s launch to become a true celebration of excellence and innovation within our industry.
There are some familiar names and some new faces on this years list and as always we don’t expect everyone to agree with our selection – at it’s heart the #FSN20 was conceived as a tool to get everyone in our industry thinking about who it is that they have come across in the global field service sector that has made them think, who has made them question the accepted paradigms, who has inspired them to do just one little thing more in their own day to day role.
The #FSN20 is not just about the list our panel has put together. It is about fostering discussion that celebrates the unsung heroes of the field service sector. So look out for the online version of this list as well to take part in the debate.
But for now, ladies and gentleman and without further a do, in no particular order, we are pleased to introduce the #FSN20 of 2017…
Click here to see page one of the 2017 #FSN20
Click here to see page two of the 2017 #FSN20
Chris Proctor, CEO, Oneserve
With their relatively niche operating background primarily serving the UK local government and housing sector Oneserve may not be a company that are as well known as some of their competitors within the FSM solution space, however, there is no denying that in Proctor they have a CEO who isn’t afraid to ruffle feathers.
He has called for the Field Service Management software industry to stop “holding innovation hostage” and under his leadership the organisation have won some significant contracts away from their ‘home turf’ of the housing sector including Pay TV leaders Sky and construction giants Kier.
Having been promoted to CEO from Marketing and Sales Director in just 8 months with the company Proctor is a young, dynamic leader who is not afraid of controversy if it means raising awareness of issues within the industry.
Professor Andy Neely, Head of the Institute for Manufacturing, Cambridge University
Professor Andy Neely is Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge and also Head of the Institute for Manufacturing (IfM) and Head of the Manufacturing and Management Division of Cambridge University Engineering Department.
In his role as a Founding Director of the Cambridge Service Alliance he is widely recognised for his work on the servitization of manufacturing, as well as his work on performance measurement and management and as such is often seen chairing sessions in the field service sector.
Hilbrand Rustema, Managing Director, Noventum Service Management
As service management consultancy spanning three continents. With over 200 successful projects and a proven track record of improving growth and profitability Noventum are a tour de force and are firmly established as the leading consultancy within the field service industry.
Hilbrand Rustema has been a driving force in that development and continues to lead the business having been at the heart of evolving service thinking for many, many years.
Jan Van Veen, Managing Director, Van Veen Business Innovation
One of the founding partners of Noventum, Van Veen is now working under his own brand and is currently developing a framework for companies to be able to develop continuous momentum based on a series of detailed benchmarking and researching projects.
A broad and ambitious project, but Van Veen has the background and insight to be able to deliver what should be highly powerful business tool.
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Mar 10, 2016 • Features • Fleet Technology • Local Government • Case Studies • case studies • fleet management • tomtom
Incredible fuel savings and impressive reduction in CO2 emissions for Scottish local authority after implementing telematics solution from TomTom Telematics...
Incredible fuel savings and impressive reduction in CO2 emissions for Scottish local authority after implementing telematics solution from TomTom Telematics...
The Organisation:
Connecting the shores of Loch Lomond with Glasgow, West Dunbartonshire provides access to some of Scotland’s most beautiful scenery and a network of towns and villages.
There are three town centres; Clydebank, Dumbarton and Alexandria. The council has a fleet of 380 vehicles that are used in delivering services for the residents of West Dunbartonshire. This fleet is made up of cars, vans and minibuses as well as specialist vehicles such as refuse collection trucks and road sweepers. The fleet has a capital value of approximately £8 million and annual running and operating costs of over £2M.
The Challenge:
Running vehicle fleets does not only incur costs – as a signatory to Scotland’s Climate Change Declaration, the council has a carbon reduction commitment to reduce CO2 emissions by one third by 2015. The cost of fuel to the council has increased significantly over recent years and it is clear that the council needs controlling mechanisms to regulate and influence the sustainable use of fuel.
With a highly recognisable fully branded fleet, West Dunbartonshire are aware that they are continuously visible and that tax payers note any inappropriate use
Tracking of the vehicles was becoming necessary to cut rising costs, raise efficiency and save time on administration.
The Solution:
In March 2010 the council installed TomTom LINK 300 GPS tracking boxes into 260 of their fleet of vehicles. This was a significant investment for the council, particularly at a time when budgets were being trimmed in every area. Nevertheless the Fleet and Waste Services Division led by Rodney Thornton, was confident that its introduction would reduce fuel costs.
Following research and a competitive tendering exercise, the council selected TomTom Business Solutions to provide the solution.
Driving more economically, efficiently, and safely, will reduce the council’s carbon footprint and longer term costs for the council. It was clear that many drivers, however unwittingly, were wasting valuable resources because of the way they drive.
Reducing average speed and instances of harsh braking and cornering delivers direct, measurable reductions in fuel consumption, servicing and maintenance costs and is proven to reduce accidents.
“Improvements to the way council vehicle operators carry out their duties has reduced our annual fuel costs by over £100,000 per annum, reduced servicing and maintenance costs in the longer term, will extend the working life of a number of vehicles and decrease the production of CO2,”
Ultimately, the council has not only saved huge costs, they have succeeded in reducing their annual climate impact.
“Improvements to the way council vehicle operators carry out their duties has reduced our annual fuel costs by over £100,000 per annum, reduced servicing and maintenance costs in the longer term, will extend the working life of a number of vehicles and decrease the production of CO2,” said Rodney Thornton.
West Dunbartonshire council are so impressed with the results of the TomTom solution, they are incorporating the TomTom ecoPLUS into a selection of the vehicles across the fleet.
The ecoPLUS provides businesses with live data such as fuel consumption and live carbon footprint so vehicles can be accurately benchmarked and best practice developed to help achieve wider objectives such as fuel saving and carbon footprint reduction. TomTom ecoPLUS will enable the council to further reduce fuel consumption, by gaining a real time view of the fuel efficiency of each vehicle, showing when and where fuel is wasted.
Idling time in particular has been highlighted as a major contributor to fuel wastage in this sector.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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