Localz Partner With Software Firm Castelton Tech.
Jun 10, 2019 • Fleet Technology • News • Location Based Services • fleet • housing association • localz
Location and mobile technology company, Localz, have been announced as the latest software partner for Castleton Technology Plc. benefiting housing associations within the tech firm's portfolio.
Housing Associations within the Castleton portfolio will gain insight to their operations and new service transparency to their customers through Localz location technology ‘Find My Engineer’, which tracks an engineer's journey to a job, viewed by the customer.
Ian Stewart, Commercial Sales Manager for Castleton commented: “With an industry average of 20% failed appointments and each failed appointment costing up to £100, it is business critical for Housing Authorities to reduce the time wasted and costs incurred associated with these failed appointments to improve services for social housing customers. Our partnership with Localz will help our customers achieve this objective”.
The ‘Find my Engineer’ solution provides the ultimate transparency by giving customers access to real-time location tracking when the operative is en route. Accurate ETAs are provided, which take live traffic conditions into account. Localz own research shows that 65% of consumers say that viewing their service provider’s ETA is the most important feature on a service provider’s mobile app.
Localz client portfolio includes the largest UK energy provider, British Gas, who achieved a 17% increase in the first-time access rate of their engineers through Localz platform.
“Localz’s exciting new partnership with Castleton demonstrates their continued drive to innovate in the social housing sector. The integration of our “On my way” technology into their leading housing management solutions, provides not only increased productivity savings for their customers but a great customer experience for the tenants also," said Charles Bullock, Partnership Director, Localz.
Housing Associations within the Castleton portfolio will gain insight to their operations and new service transparency to their customers through Localz location technology ‘Find My Engineer’, which tracks an engineer's journey to a job, viewed by the customer.
Ian Stewart, Commercial Sales Manager for Castleton commented: “With an industry average of 20% failed appointments and each failed appointment costing up to £100, it is business critical for Housing Authorities to reduce the time wasted and costs incurred associated with these failed appointments to improve services for social housing customers. Our partnership with Localz will help our customers achieve this objective”.
The ‘Find my Engineer’ solution provides the ultimate transparency by giving customers access to real-time location tracking when the operative is en route. Accurate ETAs are provided, which take live traffic conditions into account. Localz own research shows that 65% of consumers say that viewing their service provider’s ETA is the most important feature on a service provider’s mobile app.
Localz client portfolio includes the largest UK energy provider, British Gas, who achieved a 17% increase in the first-time access rate of their engineers through Localz platform.
“Localz’s exciting new partnership with Castleton demonstrates their continued drive to innovate in the social housing sector. The integration of our “On my way” technology into their leading housing management solutions, provides not only increased productivity savings for their customers but a great customer experience for the tenants also," said Charles Bullock, Partnership Director, Localz.
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