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Tool measures vehicles' health and performance by tracking fuel consumption, distance travelled and diagnostics.
Verizon connect has launched Engine Connect, a tool aimed specifically at Light Commercial Vehicles.

The tool works by gathering data directly from the engine to help prevent mechanical problems. The data is combined with GPS location information and can identify driver behaviour linked to fuel costs. Software automatically keeps VIN records updated and can receive diagnostics trouble code alerts, the company says.

Engine Connect gives fleet managers a complete view of their vehicles' performance, enabling them to identify potential vehicles' issues before they become costly," said Derek Bryan, VP EMEA at Verizon Connect. "With a better understanding of vehicle performance, we can help customers save time and money in the future and provide them with peace of mind knowing their vehicles are running optimally."

Verizon Connect is expanding its fleet management system REVEAL with a solution that enables businesses in the UK to manage assets in addition to their fleet of vehicles.

With the launch of the new GPS tracking system for assets, companies can gain insight into the location and performance of valuable assets such as cranes, trailers and excavators. As a result, they will be able to deploy their assets optimally, plan maintenance more efficiently and help reduce the risk of theft and other types of unauthorised usage.

Derek Bryan, EMEA Vice President, Verizon Connect: “At Verizon Connect, we are committed to ensuring that businesses in the UK have the tools to harness the power of data from every company asset. Many companies already rely on our solution to help them manage their vehicles and employees, but being able to track other valuable equipment and assets will further help them drive efficiencies, lower operational costs and improve their planning.”

Insight in location, usage and productivity assets

Similar to REVEAL’s system for vehicles, the new asset tracking system offers the ability to access data in both near real-time and historically to understand where equipment is and where it has been. It is also possible to see if machinery is running and how often it is used. This gives users and managers insights into equipment utilization and determining which assets should be moved elsewhere within the organisation or perhaps cycled out of use.

Asset maintenance and control

REVEAL’s asset tracking solution also offers users a variety of options to help minimise theft risk and other unauthorised usages. For example, it is possible to set up alerts that send managers a warning when equipment is turned on or moved outside of working hours – or when machinery is moved outside of its designated location.

To help companies plan the maintenance of their assets more efficiently and maximise uptime, REVEAL’s asset tracking solution also enables companies to record when trailers and other equipment are due for maintenance. For each asset, the system keeps a log and alerts can be configured based on planned maintenance or predetermined options, including engine hours.

For more information on the REVEAL fleet management solution visit https://www.verizonconnect.com/uk/solutions/gps-asset-tracking/

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The blend of GPS, real-time traffic information and latest workforce scheduling can yield previously unknown levels of efficiency for field service delivery. Jeremy Squire, Managing Directo, FLS, Fast Lean Smart explains how... 

The convergence between field force scheduling and vehicle tracking is not something on the horizon, it has already arrived - and with precise arrival times now offered by private car hire and delivery companies such as Uber, DPD, IKEA and Amazon, customers are already expecting the same for field service appointments and anything less may be perceived as poor service. It is fast becoming a necessity for field service companies to both realise and embrace this as essential to achieve.

At FLS, Fast Lean Smart, we specialise in scheduling and route optimisation solutions and our customers are increasingly interested in this convergence of technologies. I believe it is vital for most field service companies to consider this and let’s take a moment to look at both how and why you should be doing likewise.

If live GPS location coordinates are provided to FLS VISITOUR, our leading scheduling technology, we can re-plan your engineer job schedules based on exactly where they are in their current route rather than wait until a confirmation of arrival from their mobile app.

The system could be configured to automatically re-optimise the rest of the day ‘real-time’ for engineers based on the location updates. This might enable additional jobs, highlight where an SLA or appointment slot will be missed and optionally remove lower priority jobs from the schedule unless overtime is approved.

[quote float="left"]With the convergence of these technologies and capabilities, there really has been no better opportunity to enrich the profitability of your business whilst achieving happier engineers and happier customers[/quote]Many service operations, however, decide against this level of fluidity for their engineer’s day and therefore might choose to lock the next jobs or even the whole day and only make changes in exceptional circumstances and under the control of a planner. This is particularly true for tasks which require the engineer to have parts or for appointments that require preparation.

What is certain, however, is that knowing issues with the current plan in the back office is key for customer service and engineer welfare, therefore the more accurate this is the better. The driving durations used by the scheduling algorithm are also very important to achieve this objective and at FLS we use actual average drive speeds for each road segment according to time of day for pre-planning. Variable traffic congestion is a severe issue in some areas, therefore, we also use a real-time feed of current traffic to optimise during the day. With this combination, drive durations are as accurate as we have all become accustomed to when using TomTom Live or Google Navigation on our smartphones.

It requires this high level of accuracy to enable reliable automated messaging to customers with the refined time of arrival for engineers. However, combining GPS location data in the FLS VISITOUR scheduling system also enables our FLS Customer Portal which can be accessed via a URL in the arrival time message and for your customers to track the arrival of the engineer from the previous job on a map, Uber style! (no more ’Where’s my engineer?’ calls.)

This capability has now become the goal of almost every field service provider we speak with, not just  B2C, and whilst currently a USP we can expect it will increasingly become the norm.

Of course, all this has terrific benefits for the service provider as well as the customer.

Maximising productivity and minimising cost in the field whilst giving good service (right engineer with the right parts etc) is a standard desire for everyone, however, with the convergence of these technologies and capabilities, there really has been no better opportunity to enrich the profitability of your business whilst achieving happier engineers and happier customers.

To deliver this level of performance and customer excellence, integrating engineer tracking is essential and there is an answer for every circumstance; a vehicle telematics system, a low-cost GPS cigarette lighter tracker or a phone/tablet app such as FLS MOBILE.

The days of customers waiting blindly for an engineer to arrive are on the way out and field service companies must adapt to these new expectations swiftly to avoid being seen as outdated and uncompetitive. The good news is that the solutions are already available - it is just a case of connecting the dots - and FLS VISITOUR is a solution that allows you to do just that.

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