In this the second and concluding feature in a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we explore the challenges of implementing AI in a field...
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Dec 04, 2019 • Features • AI • Artificial intelligence • Future of FIeld Service • IFS
In this the second and concluding feature in a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we explore the challenges of implementing AI in a field service operational workflow...
Nov 27, 2019 • Features • AI • Artificial intelligence • Future of FIeld Service • IFS
In this the first of a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we ask is AI set to be a help or a threat in the not too distant future?
In this the first of a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we ask is AI set to be a help or a threat in the not too distant future?
Nov 01, 2019 • Features • Management • Future of FIeld Service • Martin Summerhayes
Martin Summerhayes takes us back to the future as he looks at field service past, present and future...
Martin Summerhayes takes us back to the future as he looks at field service past, present and future...
Nov 01, 2019 • Features • Data • Data Analytics • Future of FIeld Service • Machine Learning • data science • IoT • The Field Service Podcast • Field Service Podcast • Field Service Scheduling • Tata • TCS • Gopinathan Krishnaswami
Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...
Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field service including how much data is too much data and the importance of Machine Learning in getting actual insight out of the deluge of data you may be drowning in.
Oct 29, 2019 • Features • Future of FIeld Service • Kris Oldland • MIllennials • Last Mile • tech courier
In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service delivery challenges could be a smart move argues Kris Oldland...
In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service delivery challenges could be a smart move argues Kris Oldland...
Oct 29, 2019 • Features • Future of FIeld Service • drones • Mark Glover • Last Mile • Key Performance Indicator
A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a fanciful...
A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a fanciful notion designed to gain Amazon 16 minutes of prime-time coverage and nothing more. But is the idea really so far-fetched? Could delivery drones prove to be an answer to traffic congestion when delivering spare parts in urban areas?
Mark Glover takes a look to see what’s on the horizon.
Sep 23, 2019 • Features • Software & Apps • Ageing Workforce Crisis • Future of FIeld Service • workforce management • field service • Uberization • Industry 4.0 • Customer Satisfaction and Expectations
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of practical use cases will only increase over time. Are you ready to use AI to its fullest potential?
In this series, run in partnership with IFS, we will be looking to see exactly what impact AI will have on the field service sector and how your organisation can harness it. In part one of this series we looked at some of the AI basics and in part two we explored how tomorrow's advancements in AI can guide us through today's digital transformation. Now in the final part in this series we take a look to the future...
Sep 16, 2019 • Features • Software & Apps • Ageing Workforce Crisis • Future of FIeld Service • workforce management • field service • Uberization • Industry 4.0 • Customer Satisfaction and Expectations
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of practical use cases will only increase over time. Are you ready to use AI to its fullest potential?
In this series, run in partnership with IFS, we will be looking to see exactly what impact AI will have on the field service sector and how your organisation can harness it. In part one of this series we looked at some of the AI basics and now we look at how tomorrow's advancements in AI can guide us through today's digital transformation
Sep 09, 2019 • Features • Software & Apps • Ageing Workforce Crisis • Future of FIeld Service • workforce management • field service • Uberization • Industry 4.0 • Customer Satisfaction and Expectations
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of practical use cases will only increase over time. Are you ready to use AI to its fullest potential?
In this series, run in partnership with IFS, we will be looking to see exactly what impact AI will have on the field service sector and how your organisation can harness it...
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