Artificial Solutions Signs Multi-Year Agreement with Circle K to Provide Conversational AI applications

Aug 27, 2021 • News • Artificial intelligence • contact centre • Digital Transformation • omnichannel • EMEA • Customer Satisfaction

Circle K, part of the Global Fortune 500 retailer Alimentation Couche-Tard, selects Artificial Solutions’ Conversational AI-platform to support omni-channel customer experience in multiple languages.

Artificial Solutions, a leading specialist in enterprise-strength Conversational AI, announced today that Circle K has renewed its agreement to run its Conversational AI deployments on the award-winning Teneo platform, to continue to provide support for customers and employees of its convenience retail outlets in the US and Scandinavia.

WITH THE USE OF CONVERSATIONAL AI, COMPANIES ARE ABLE TO SERVE CUSTOMER NEEDS MORE EFFICIENTLY

Conversational AI is used by Circle K to support customers through three solutions in North America and Europe:

Kay, Circle K´s website chatbot, the one stop shop for finding the nearest location, deals and rewards
Circle K US car wash app
Voice bot for North American stores, that handles inquiries done via call lines, about fuel delivery times

“Conversational AI enables us to make our customers lives a little easier every day by serving their needs more efficiently. Working with Artificial Solutions has had significant benefits; Teneo has allowed the internal Conversational AI-team to build solutions faster, so that we can continue to focus on delivering exceptional customer experiences”, said Edgars Ozolnieks, Senior Manager - Digital Customer Service Solutions at Circle K.

For their deployments, Circle K is taking advantage of Teneo’s unique master-local feature. The main solution was built in English, and then exported to Swedish, Danish and Norwegian, repurposing 80% of the initial solution.

Circle K is one of the leading convenience store chains globally, and this partnership with a power-house retailer is a major validation for our technology,” said Per Ottosson, CEO at Artificial Solutions.