ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

Here the two discuss whether legacy assets should be connected to IoT, how to decide which assets are right for connection and what data we should be seeking to capture when doing so?

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read the Executive Briefing Report based on the findings of the latest Field Service News Research Project:

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access the full 18-page report written by Field Service News, Editor-in-Chief, Kris Oldland that offers in-depth analysis of the research project now on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceMax who may contact you for legitimate business reasons to discuss the content of this study.

Field Service News and ServiceNow have recently partnered on an exclusive new white paper "Understanding The Next Phase Of IoT Evolution" and as part of the planning for this paper Kris Oldland, Editor-in-Chief, Field Service News was joined on the Field Service News Digital Symposium by Tasker Generes and Bulent Cinarkaya of ServiceNow to discuss how IoT can improve asset management, workforce management and drive customer success.

In this first excerpt from that discussion, the group discuss the accelerated path of digital transformation in the field service sector and what that means for the future of service delivery.

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read this latest Field Service News Paper Now!

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access this exclusive Field Service News white paper written by Field Service News, Editor-in-Chief, Kris Oldland on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier.

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceNow who may contact you for legitimate business reasons to discuss the content of this paper.

Further Reading:

• Read more about Digital Transformation @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about IoT and Field Service @ https://www.fieldservicenews.com/hs-search-results?term=IoT
• Find out more about how ServiceNow is working with Field Service Companies @ https://www.servicenow.com/
• Follow ServiceNow on Twitter @ https://twitter.com/ServiceNowUKI
• Read more about Service Strategy and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Watch more in-depth interviews in the Field Service News Digital Symposium @ https://www.fieldservicenews.com/digital-symposium

Field Service News is pleased to announce our latest white paper, published in partnership with ServiceNow that looks at three key areas in which IoT can enhance service delivery... 

A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced IoT. In that study, which had input from over 280 field service professionals, 76% of field service companies now had some connectivity with their install base.

It would appear the first phase of IoT adoption is getting closer to completion. Certainly, the underlying infrastructure is largely established.

Indeed, we are also seeing signs of how this technological innovation can begin to reshape the field service sector. Another study hosted by Field Service Research, this one running also in 2021, identified that 65% of over 130 field service companies were leveraging remote diagnostics and IoT to develop a remote service offering.

Yet, despite the recent acceleration of digital transformation within the field service sector, driven mainly by necessity during the pandemic, it could be argued that still these are just the embryotic days of a new era of IoT-connected field service.

With the foundations of an IoT infrastructure in place, we can begin to truly explore the potential of IoT within the field service sector, but what does that look like and how will that impact the way we manage assets, the way we manage our field workers and perhaps most importantly of all, how we help our customers towards success.

Field Service News, in partnership with ServiceNow, has recently published a paper in which we will take a forward look to a future that could be possible as we learn to leverage IoT.

This paper is not a deep dive into the technology itself, instead, we will take a simplified example to outline what could be possible to help you facilitate the wider thinking and reflection of how such principles could be applied to your own business.

At the end of the paper, you will find a series of reflection points to allow you to further refine how you could see the adoption of IoT enhancing your service operations in terms of asset management, workforce management and customer success.

Read this latest Field Service News Paper Now!

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access this exclusive Field Service News white paper written by Field Service News, Editor-in-Chief, Kris Oldland on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier.

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceNow who may contact you for legitimate business reasons to discuss the content of this paper.

Further Reading:

• Read more about Digital Transformation @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about IoT and Field Service @ https://www.fieldservicenews.com/hs-search-results?term=IoT
• Find out more about how ServiceNow is working with Field Service Companies @ https://www.servicenow.com/
• Follow ServiceNow on Twitter @ https://twitter.com/ServiceNowUKI
• Read more about Service Strategy and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

In this section of the conversation, the two discuss how easy it is to move asset data across the different business units within an organisation and into different systems of record.

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read the Executive Briefing Report based on the findings of the latest Field Service News Research Project:

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access the full 18-page report written by Field Service News, Editor-in-Chief, Kris Oldland that offers in-depth analysis of the research project now on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceMax who may contact you for legitimate business reasons to discuss the content of this study.

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

In this excerpt Jain outlines why he believes there are barriers in many organisations preventing the free flow of asset data across different business units and how these barriers can be overcome.

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read the Executive Briefing Report based on the findings of the latest Field Service News Research Project:

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access the full 18-page report written by Field Service News, Editor-in-Chief, Kris Oldland that offers in-depth analysis of the research project now on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceMax who may contact you for legitimate business reasons to discuss the content of this study.

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

In this excerpt from the full discussion, the two discuss how asset data can provide a compelling and important tale of the full history of the assets both on the individual basis as well as across the install base - and why this information is critical for effective field service operations.

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read the Executive Briefing Report based on the findings of the latest Field Service News Research Project:

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access the full 18-page report written by Field Service News, Editor-in-Chief, Kris Oldland that offers in-depth analysis of the research project now on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceMax who may contact you for legitimate business reasons to discuss the content of this study.

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.

In this excerpt from the full discussion, the focus of the conversation is on the importance of understanding that there are multiple potential collection mechanisms of asset data that can be leveraged beyond IoT which often dominates the conversation.

If you are an FSN Premium subscriber you can access the full interview now on the button below. Alternatively, if you are yet to subscribe or are on our forever-free subscription you can join FSN Premium on the button below and get full access to the entire FSN Premium resource library. 

Read the Executive Briefing Report based on the findings of the latest Field Service News Research Project:

If you are a Field Service News subscriber on either our free-forever FSN Standard subscription tier or our Premium Subscription tier you can access the full 18-page report written by Field Service News, Editor-in-Chief, Kris Oldland that offers in-depth analysis of the research project now on the button below.

If you are not yet a subscriber to Field Service News but would like to subscribe and gain access to this report instantly, click the button to visit a dedicated registration page for our complimentary sponsored subscription tier and that will give you instant access to this paper and a number of other assets currently available to subscribers on this tier

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServiceMax who may contact you for legitimate business reasons to discuss the content of this study.

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange.Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers. Using BigChange, Pinnacle has achieved a significant improvement in transparency and communication with clients by delivering live operational information and has overcome challenges resulting from the pandemic which saw a reduced workforce facing an increased workload.

USING BIGCHANGE'S FIELD SERVICE SOFTWARE, PINNACLE CAN RECORD, MONITOR AND CONTROL EVERY TASK IN REAL-TIME

“Since implementing BigChange we have seen real time savings and productivity gains resulting in better quality of service, reduced resources and costs, and increased client and customer satisfaction,” commented Raaj Bharania, Pinnacle Group Business Manager. “This can be directly translated into contract extensions and new contract awards.”

Pinnacle is a community-facing, people-first business that delivers, manages and maintains communities and places – including multi-tenure housing, schools, open spaces, public and private buildings, retail schemes, distribution centres, manufacturing plants, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Formed in 1994, Pinnacle operates nationwide with major hubs in London, Chelmsford, Slough, Birmingham, Leeds, Morecambe, Stoke and Carlisle. Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive.

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time. Details of site inspections and service delivery visits are captured, recorded and reported, complete with before and after photos, using a traffic light system allowing operatives to self-certify works.

“By giving clients access to the BigChange platform we have been able to reduce the time spent monitoring and reporting as they can access the information they need when they need it,” said Area Manager Marcin Rosiak whilst Business Manager Seundouss Laroussi added, “BigChange has been transformational for us, and our clients, and we cannot imagine our operation without it!”

BigChange has already been deployed on over 90 percent of Pinnacles soft FM contracts where it has been tailored to meet specific KPIs, SLAs and reporting requirements and roll out on the remaining 10 percent is ongoing. Further planned work includes the transition to a completely paperless operation and the use of BigChange to improve workforce engagement and health and safety management.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Field Service Management @ www.fieldservicenews.com/field-service-management
• Read more about BigChange on Field Service News @ www.fieldservicenews.com/bigchange
• Learn more about BigChange @ www.bigchange.com
• Find out more about Pinnacle Group @ www.pinnaclegroup.co.uk
• Follow BigChange on Twitter @ twitter.com/bigchangeapps