ARCHIVE FOR THE ‘customer-satisfaction-and-expectations’ CATEGORY

Is There Something You're Not Telling Your Customers?

Sep 23, 2019 • FeaturesmanagementJim BastonCustomer Satisfaction and Expectations

There is a delicate balance between leveraging the trusted advisor status of field service engineers to generate revenue and going too far so that the trust they rightfully earn with your customers eventually is broken. But that doesn’t have to be...

AI Powered Future State of Service

Sep 23, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...

PODCAST: Service - A Retrospective

Sep 13, 2019 • Featuresfuture of field serviceMartin SummerhayesThe Field Service PodcastCustomer Satisfaction and Expectations

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

ARTIFICIAL INTELLIGENCE: THE NEXT WAVE OF DIGITAL TRANSFORMATION

Sep 09, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0Customer Satisfaction and Expectations

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...

The Radical Age of Uberization

Sep 03, 2019 • FeaturesManagementAgeing Workforce Crisisworkforce managementfield serviceUberizationUberization of field serviceUberization of ServiceIndustry 4.0localzCustomer Satisfaction and Expectations

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

Outside In: Are Your Customers At The Heart Of Your Service Business?

Sep 02, 2019 • FeaturesManagementStrategyThe Professional Planning ForumCustomer Satisfaction and Expectations

Well-implemented ‘customer first’ strategies open the door for fresh thinking, but are our teams change-ready? Do we ourselves ‘walk the talk’ in building a professional network that connects us with the latest developments in other sectors or...

Three Examples of Companies Embracing 'Uberization'

Aug 27, 2019 • FeaturesManagementAgeing Workforce Crisisworkforce managementfield serviceUberizationUberization of field serviceUberization of ServiceIndustry 4.0localzCustomer Satisfaction and Expectations

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

Product Demonstration: Outsystems

Aug 26, 2019 • FeaturesSoftware & AppsOperational EfficiencyVideofirst time fixService Execution ManagementOutsystemsCustomer Satisfaction and Expectations

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with...

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