In this second excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook with WBR.
Here, they talk about how the most cited goal for service-centric manufacturers in 2018/2019 is to increase innovation, agility and internal resource to support further development of new service initiatives...
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