AUTHOR ARCHIVES: Kris Oldland

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service News spoke with Alessandro Borzacchi, Senior Project Manager, Rail Cargo Group about their recent implementation of head-mounted computers and augmented reality-based remote service solution as part of our ongoing series of interview in the Field Service News Digital Symposium.

Here the two discuss what were the two key drivers behind RailCargo's decision to introduce remote service tools into their field service workflow.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

This interview was undertaken as part of our development of our recently published Essential Guide to Remote Service. This guide offers insight into the important considerations field service companies need to be aware of when selecting remote service solutions suitable for their needs.

The guide looks at both the hardware and software considerations as well as containing a case study from Rail Cargo Group that looks at how they implemented such a solution which has revolutionised their industry.

This essential guide is currently available on our free-forever FSN Standard subscription tier for a limited time as well as being available to our FSN Premium subscribers and our FSN Elite members. If you are on any of these subscription/membership tiers you can access this guide by clicking the button below.

If you are not yet a subscriber, the button will take you to a dedicated registration page for FSN Standard that will give you instant access to this guide as well as access to the other Premium Resources currently available on this tier. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, OverIT and Realwear who may contact you for legitimate business reasons to discuss the content of this report.  

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericsson

In this excerpt from that interview, Gordon explains how Ericsson successfully leverage a network of third-party partners to increase the skills they have available across their field service operation

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal"  by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gordon in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.  

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel, Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

In this final excerpt in the series the group discuss what service excellence looks like when it comes to remote service delivery

You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com

Want to know more?

FSN Premium or FSN Elite subscribers can access the full video report of this debrief session by clicking the button below.

If you are currently on our free FSN Standard subscription you can upgrade your subscription for as little as £299|€349| $399 a year and gain access to this report, plus over a hundred other premium resources from across the Field Service News Digital Ecosystem and exclusive access to the Field Service News Digital Symposium with new in-depth, long-form interviews being added every week. 

FSN Elite members also gain access to the Field Service News Masterclass Program, Think Tank and Collaboration real-time sessions and FSN Elite discussion boards for just £699|€789|$949 a year. 

This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service Delivery, Electrolux.

In this excerpt, Zannos outlines the key benefits that Electrolux find by using a blended workforce. 

Want to know more?

Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal"  by clicking the button below:

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.

If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Zannos in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.  

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

In this segment, the group discuss how to overcome the biggest challenge outlined by respondents to the study - a lack of skills on the client-side when it comes maintaining assets even when being guided by a remote expert.

You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com

Want to know more?

FSN Premium or FSN Elite subscribers can access the full video report of this debrief session by clicking the button below.

If you are currently on our free FSN Standard subscription you can upgrade your subscription for as little as £299|€349| $399 a year and gain access to this report, plus over a hundred other premium resources from across the Field Service News Digital Ecosystem and exclusive access to the Field Service News Digital Symposium with new in-depth, long-form interviews being added every week. 

FSN Elite members also gain access to the Field Service News Masterclass Program, Think Tank and Collaboration real-time sessions and FSN Elite discussion boards for just £699|€789|$949 a year. 

This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News

As part of our ongoing series of interviews in the Field Service News Digital Symposium Kris Oldland, Editor-in-Chief, Field Service News spoke with Dr. Chris Parkinson,, CTO and Founder, Realwear, about the important considerations field service companies must make when selecting head-worn devices that can give their engineers essential information about the assets they are working on while allowing them to work hands free.

In this excerpt from that interview, the two discuss how Realwear went from prototype to being one of the leading players within this space in just a matter of years and why major brands in multiple sectors are trusting Realwear devices to empower their field service teams.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

This interview was undertaken as part of our development of our recently published Essential Guide to Remote Service. This guide offers insight into the important considerations field service companies need to be aware of when selecting remote service solutions suitable for their needs.

The guide looks at both the hardware and software considerations as well as containing a case study from Rail Cargo that looks at how they implemented such a solution which has revolutionised their industry.

This essential guide is currently available on our free-forever FSN Standard subscription tier for a limited time as well as being available to our FSN Premium subscribers and our FSN Elite members. If you are on any of these subscription/membership tiers you can access this guide by clicking the button below.

If you are not yet a subscriber, the button will take you to a dedicated registration page for FSN Standard that will give you instant access to this guide as well as access to the other Premium Resources currently available on this tier. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, OverIT and Realwear who may contact you for legitimate business reasons to discuss the content of this report.  

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

In this segment, the group take a look at the challenges and the opportunities of embracing remote service delivery

You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com

Want to know more?

FSN Premium or FSN Elite subscribers can access the full video report of this debrief session by clicking the button below.

If you are currently on our free FSN Standard subscription you can upgrade your subscription for as little as £299|€349| $399 a year and gain access to this report, plus over a hundred other premium resources from across the Field Service News Digital Ecosystem and exclusive access to the Field Service News Digital Symposium with new in-depth, long-form interviews being added every week. 

FSN Elite members also gain access to the Field Service News Masterclass Program, Think Tank and Collaboration real-time sessions and FSN Elite discussion boards for just £699|€789|$949 a year. 

This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News