The Right Field Service Management Software Massively Increases Efficiency

Sep 22, 2021 • Features • Digital Transformation • Software and Apps • GLOBAL • Praxedo

In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.

This feature is just one short excerpt from a white paper published by Praxedo.

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With cutting-edge field service management software that’s delivered from the cloud, you can access the technologies you need most in a fast, easy, and cost-effective way. You can smoothly evolve from yesterday’s way of working to today’s and tomorrow’s way with minimal dis- ruption and predictable costs.

Work Order Management and Scheduling are Intelligent, Automated, and Consistent

Centralized management of digital work orders streamlines and accelerates work order creation and processing. Work orders are customized for your business and your operations to ensure they match the way you work. And there’s a logical and consistent approach to work order management across your entire organization.

Work order scheduling is also faster, easier, and more intelligent. The software automatically creates the optimal schedule for every technician and every job based on constraints and requirements such as:

• Technician availability

• Technician location

• Skillsets required for the job

• Customer location

• Customer time constraints

• Level of urgency

Schedules are at your fingertips in seconds. You can auto- mate scheduling of recurring work orders based on customer, site location, or equipment type. And you can immediately find the right technician, with the right skillsets, to handle emergency situations, even if that means rescheduling other appointments.

Travel Routes are Optimised

The software recommends the best travel route to job sites and between job sites, considering factors such as time of day, traffic congestion, and construction. As conditions change throughout the day, you can easily reoptimize and update routes to maintain maximum travel efficiency.

Technicians spend less time on the road, and have fewer travel-related frustrations to deal with. And you can reduce fuel consumption and wear and tear on vehicles.

You're More Connected with Customers

The software also allows you to set up automated emails and notifications so customers are informed in real time as their work order progresses. They know when their job has been scheduled, when technicians are on their way, and when the job is complete, whether they’re present at the job site or not.

"It's much better for customers to know exactly when technicians will arrive rather than having to wait around for hours for someone who finally shows up at the end of the day."

Jim Baston, Field Service Industry Expert

Invoicing is Faster

There’s no need to worry about losing business-critical data. Electronic service reports that are fully customized for your industry, customers, job types, spare parts, and other factors make it fast and easy for technicians to cap- ture all required data while they’re still in the field. Tech- nicians can complete the service report on their mobile device and immediately send it back to the office for processing and invoicing.

Because the field service management software seamlessly integrates with your enterprise resource planning (ERP), customer relationship management (CRM), or accounting software, all report data are automatically populated in the system so there’s no need for manual data entry.

Performance is Highly Visible

Real-time reporting on key performance indicators (KPIs) gives you immediate visibility into how work orders are progressing in the field. You can see KPIs, such as the: