ARCHIVE FOR THE ‘white-paper’ CATEGORY

Considerations for a Platform Partner

Nov 16, 2021 • FeaturesWhite PaperDigital TransformationExel Computer SystemsData Management

In this final feature from a recent white paper we published in partnership with Exel Computer Systems, we shall take a look at consideration for ensuring the platform you select is one you can have faith in.

Does a Focus on Customer Success Require a Shift in Management Structure?

Nov 12, 2021 • FeaturesWhite PaperFieldAwareLeadership and Strategycustomer experiencecustomer success

In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.

Why Select a Platform Over a Best-of-Breed Technology Stack?

Nov 09, 2021 • FeaturesWhite PaperDigital TransformationExel Computer SystemsData Management

In the second feature from a recent white paper we published in partnership with Exel, we outline how an API works and why service organisations should invest in a series of best-of-breed solutions and combine them all in a technology stack.

How Do We Define the Difference Between a Focus on Driving Customer Satisfaction and Driving Customer Success?

Nov 05, 2021 • FeaturesWhite PaperFieldAwareLeadership and Strategycustomer experiencecustomer success

In the first feature from a recent white paper we published in partnership with FieldAware, we look closely at the difference between driving customer satisfaction and driving customer success for field service organizations.

Customer Service 2.0

Nov 04, 2021 • FeaturesWhite PaperBigChangeCovid-19Leadership and StrategyEMEAcustomer experienceCustomer Service

In this final feature from a recent white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.

The Benefits of Data Moving Through the Platform and Beyond the Silos

Nov 02, 2021 • FeaturesWhite PaperDigital TransformationExel Computer SystemsData Management

In the first feature from a recent white paper we published in partnership with Exel, we look at some of the critical components within such platforms and outline how the flow of data from each component is vital for modern service delivery.

Think Ahead About the Future of Remote Service

Oct 18, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this final feature from a recent white paper published by IFS, we discuss the importance of thinking ahead about the role that technology can play in your business in the future.

Overcome the Barriers to Remote Service Success

Oct 08, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this third feature from a series of excerpts from a recent white paper published by IFS, we look at how field service organisations can overcome the barriers to achieve remote service success.

Determine Your Remote Service Strategy for a Post-Pandemic World

Oct 01, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this second article of a series of excerpts from a recent white paper published by IFS, we analyse what role remote service will play for companies in the post-pandemic world when it comes to customer-facing use.

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