ARCHIVE FOR THE ‘shaun-west’ CATEGORY

Understanding the Barriers that are Slowing Digital Transformation

May 11, 2020 • FeaturesDigital TransformationShaun WestThe View from Academia

Dr Shaun West of Luzern University offers us some insight into the barriers to digital transformation - one of the biggest areas of focus within the field service sector globally...

The Human in the Digitally Enabled Product Service System

Apr 09, 2020 • future of field serviceLucenre UniversityServitizationShaun WestThe View from AcademiaServitization and Advanced Services

Dr. Shaun West, of Lucerne University, explains why increasingly it seems that we have made the mistake of designing services with the machine in mind and us mere humans are developing a habit of just getting in the way...

Industry Survey launched to establish digitization barriers

Jul 01, 2019 • Newsfuture of field servicedigitizationShaun WestSurveyIndustry 4.0

Survey aims to identify roadblocks firms face when adopting industry 4.0.

Towards Data-Driven Services

Jun 20, 2019 • Featuresfuture of field serviceShaun Westdata analysis

Data2Action is a program devised in partnership between academia and industry with Luzerne University, University of Firenze and Ricoh collaborating on developing a framework for how companies should move towards data driven services. Here Dr. Shawn...

Pricing of Risk in Product Service Systems

Apr 13, 2019 • FeaturesFuture of FIeld ServicemanufacturingRisk ManagementShaun West

Increasing competition and complexity of product selling put firms under pressure to add value, so many firms are moving towards delivering service solutions and outcomes. Traditional manufacturing companies are often strong with risk-management...

Secret ways of value based pricing services in B2B markets

Dec 22, 2016 • FeaturesManagementArvikLucenre UniversitymanagementShaun WestUncategorizedParts Pricing and Logistics

Value based pricing is a hot topic in industry today, but what exactly is it and why is everyone talking about it?

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