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More than 33% of transport industry professionals do not believe autonomous vehicles will work, according to findings published recently in the Microlise Transport Conference post event report.  

The statistics, covered in full in the dossier which has been released today, were captured during interactive voting on questions at what is now the largest road transport conference in Europe, attended by more than 1,000 delegates.

The report goes further than last year, by providing an in depth view of the road transport industry in 2016 on a range of key issues, with responses broken down by sector, age, job position and gender.

“We compile this report each year with the aim of delivering the most accurate reflection of the sentiment in the transport industry right now, across the key issues,” said Nadeem Raza, Chief Executive Officer, Microlise.

 

“The findings tell us that the industry is still not sold on the potential of autonomous and semi-autonomous vehicles – despite many experts predicting them on our roads in the not too distant future. It’s also interesting to note that industry support for leaving the EU aligns with last week’s referendum result.”

Despite a majority giving their support for a leave vote, when questioned about the EU, 43% said that they felt leaving would have a negative effect on the haulage industry.

Alongside a lack of faith in the EU and autonomous vehicles, the statistics also show that 84% believe the Government’s support for the transport industry is unchanged since the Conservatives came to power. More than 58% of delegates feel the situation in Calais has gotten worse in the last year.

“Standing at the podium I was struck by an audience defined by its reasonable views, moderate politics, inclusive attitudes and tenacious work ethic,” Conference Chair Quentin Willson commented as part of his foreword which is published in full in the report.

The date of next year’s Microlise Transport Conference has been announced as 17 May and it will again be held at The Ricoh Arena in Coventry.

To download the 2016 post conference report, which includes a recap of each session; statistics from the answers to questions put to delegates and analysis on the trends behind the numbers go to www.microlise.com/mtc2016report.  

 

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There is room for significant improvement in the way service organisations manage and operate their fleets: that was a key message that emerged from Microlise's  inaugural Field Service and Fleet Conference held at the MIRA Proving Ground, Warwickshire earlier this month and supported by Field Service News. 

There is growing recognition among service organisations of the importance of developing the driving skills of mobile service personnel and the benefits it can deliver in terms of operational and employee safety and reduced costs.

Delegates at the Microlise event heard from the UK Government's Driver and Vehicle Standards Agency,  the Head of National Roads Policing Intelligence, logistics company  DHL and former Stig Ben Collins  alongside Microlise Director of Product Stephen Watson.  In a series of sessions, they are able to learn useful and practical information on everything from safe driving style and the use of technology to monitor driving performance, driver engagement and real world case studies of fleet management best practice.

To underline the importance of driving skills, Microlise fitted a fleet of vans, supplied by event sponsor Hertz, with telematics so that guests could be let loose on the MIRA City Circuit, which simulates the driving conditions found in an urban environment. The objective was to drive economically and safely; with drivers scored on how well they achieved this.  This practical element to the event underscored to many delegates the level of driving skills required and gave them a deeper appreciation of the challenges engineers face on a daily basis when travelling between each job.

On the subject of vehicle management, Mark Cartwright of the Freight Transport Association Van Excellence scheme shared that more than 49% of vans currently fail their MOT first time round.  Many service organisations do not have a policy of routine vehicle safety checks incorporated into their operations, he said.

It was an action-packed event where everyone gain a greater insight into this often-overlooked  element service management. FSN looks forward to hearing what topics will shape next year’s agenda.

 

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Light Commercial Vehicles (LCVs) are the lifeblood of the UK economy - it's a sentiment we hear quoted all the time, and while their professional use and maintenance is very important, it's something that many companies neglect. John Mills, Head of Mobile Workforce Telematics for Microlise, wants that to change.

The number of vans registered in the first quarter of 2015 was up 23% on the same quarter in 2014, at 98,000. According to the Department for Transport the last twenty seven months have seen sustained year-on-year growth -  exceeding that of cars. The Freight Transport Association (FTA) estimates that there are over 3.4 million van drivers on the roads.

It’s clear that LCV drivers and fleet managers have found themselves at the epicentre of a seismic shift in consumer behaviour. Many organisations are now engaging with their customers through home visits and deliveries. Historically, however, driving has been a necessary but often overlooked secondary part of the job for field service engineers and LCV drivers.

This means that significant financial savings and improvements in fuel economy, environmental impact and safety are sometimes overlooked - but they are very much there for the taking. Giving the professional the tools to do the job is an important first step in identifying and taking appropriate action to realise the potential financial and customer experience benefits.

Giving the professional the right tools

During the  2015 Open golf tournament at St Andrews, Irish amateur Paul Dunne came within a whisker of becoming the first non-professional to win in more than 80 years. The truth is, he was about as likely to win as a field service engineer with no training or telematics analysis tools is to drive in an economical, low environmental impact and safe way.

It might work but certainly wouldn’t perform in the way it should. It would be inefficient, unpredictable and downright dangerous (I have experience…). Engineers go on training courses for all types of equipment from simple tools to complex installations. But we then  hand them a key to the van and say ‘on your way’ and hope for the best. The lucky ones also get training and coaching on driving style and risk minimisation. The unlucky ones can’t hope to match their colleagues who are using the latest technologies to track and improve their driving behaviour.

 

Delivering the benefit

So, the first step for LCV fleet operators and field service operatives is to appreciate what an important element driving is of the job - too often, it is seen as secondary. Once driving skills are recognised as essential, driver performance can be given the status it deserves, and the latest tools put  in place to realise tangible benefits.

It’s been a long time since a non-professional won the St Andrews Golf Open, and though Dunne came close this year, the professionals have won every single one since 1930. Going pro can clearly provide immediate and fast improvements in the LCV fleet context too. Savings vastly greater than the million pound winnings of the St Andrews Open are up for grabs given the right solution and team motivation.

 

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Try it for yourself

This Autumn we will be hosting our Field Service Conference at the fantastic MIRA facilities near Coventry. This year's theme is Driver Engagement. The packed event will give delegates the opportunity to not only hear from industry leading speakers and practitioners, but also to get first-hand experience of driving on timed city courses and other handling tracks at the MIRA proving ground whilst interacting with our driver engagement solutions.

Join us there: Click here to claim your free place

 

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A new conference, organised by telematics platform provider Microlise, aimed squarely at field service and van fleet managers is to focus on all aspects of driver engagement. Field Service News is pleased to be a sponsor for the event.

The inaugural Microlise Field Service & Fleet Conference 2015 is to take place on 4 November at the MIRA Proving Ground in Warwickshire. Speakers from BskyB, FTA Van Excellence, the DVSA and the Central Motorway Police Group are confirmed to speak. 

The conference will be interactive, with delegates learning about new technologies and how new techniques, such as gamification, are improving service levels, safety and reducing the environmental impact and operating costs of their fleets.

In the afternoon, former Top Gear “Stig” Ben Collins will host a workshop in which he will share his driving knowledge. Delegates will also have the opportunity to be put in their drivers’ shoes by taking to the MIRA City Course in a Light Commercial Vehicle (LCV) fitted with the latest telematics technology.

“Vans are essential to the economy with one in ten vehicles on the roads now an LCV. But van drivers often see driving as a secondary part of their job with the primary role often being the service which they are delivering to customers. There is scope for vast improvements to be made by engaging with drivers more effectively. With this event, we will cover the topic from multiple perspectives,” said John Mills, Head of Workforce Telematics at Microlise.

During the day attendees will get the chance to drive MIRA’s City Circuit which is designed with an extensive network of roads, traffic islands and controlled intersections to replicate most urban driving environments. Additionally, workshops will focus on what the field service sector can learn from the haulage industry and driver performance management and engagement. All delegates will get the chance to participate in all four workshop sessions.

Throughout the day attendees will be asked about different aspects of driving, with each delegate having an electronic device to answer multiple choice questions. Those that perform best in answering these questions, and also in driving the MIRAc City Course in the most efficient way, will get the chance to have a fast lap with “The Stig” after the final workshop.

The Microlise Field Service & Fleet Conference 2015 is run by the same team as the successful Microlise Transport Conference, held in May this year. A larger annual event with a broader focus for the haulage industry, it has become the largest road transport conference in Europe.

With limited places available at the Microlise Field Service & Fleet Conference 2015, register your place here

 

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Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change radically to improve profit margins and survive. Servitization is the solution, recommends this report by Eleanor Musson and Dr Ali Bigdeli  of the Aston Centre for Servitization Research and Practice

The road transport industry is crucial to the UK economy; 68% of freight goods are moved by road according the UK's Department for Transport Transport Statistics 2014. But the industry faces the challenges of fuel costs, driver shortages, congestion and regulation. Moreover changing consumer behaviour in the UK is turning the industry on its head; 74% of adults bought goods or services online in 2014, compared with 53% in 2008, according to the Office for National Statistics, Internet Access in Households 2014, and the demand for flexible, fast delivery is growing rapidly according to the Guardian newspaper.  These are just some of the factors behind the low profit margins in the industry: 3% for operators , reports the  Freight Transport Association in its 2014 Logistics Report,  and 6% for manufacturers.

This industry has to change radically. There is little to be gained from piecemeal changes to products or pricing; the customer’s priorities and requirements must be placed at the heart of operational strategies. This is achieved through what we call advanced services, which are implemented in an organisation through servitization. Advanced Services are provided by manufacturers and technology innovators with an intimate understanding of the customer’s business priorities, and their difficulties in achieving these. They are a package of a product, and the services that go around the use of the product, consumed as a single offering, which help the customer achieve its requirements.

In order to understand how advanced services and servitization are being adopted in the road transport industry, we interviewed a panel of senior executives from within vehicle manufacturers, component manufacturers, operators, fleet management companies and technology providers, and we outline some of our findings here.

There are three categories of advanced service currently been offered in this industry: [ordered_list style="decimal"]

1. The first is vehicle condition and safety related services. Real-time reporting about the condition and performance of the vehicle helps the service provider (e.g. manufacturer, fleet management company) to see how the vehicle is being used by the customer, which mitigates the contractual risk and gives opportunities for service and product improvement. Data are used to help fleet managers monitor costs and identify problem vehicles, either by sharing the information with the customer, or by the manufacturer providing this function as a service. For fuel efficiency and safety, manufacturers test tyre pressure and tread depth, with real-time reporting to alert drivers to problems, and service operatives on hand to make repairs or replacements.
2. The second type of services is driver-related services. Through the use of telematics, the manufacturers and operators are able to assess how the truck is being driven, to examine any incidents such as harsh breaking, speeding and idling, and to inspect driving and rest periods. This data is analysed to identify training requirements and in some cases pay performance bonuses.
3.   The third type is route planning and delivery services. Real-time reporting allows operators to manage routes, taking into account live road conditions. Data on deliveries made compared to schedule and route information enable managers to identify opportunities for improvement.

Advanced services have a three-fold impact in the industry:[ordered_list style="decimal"]

1. Efficiency
   The greatest efficiencies are achieved by maximising the uptime of vehicles, planning routes efficiently, and processing orders. To illustrate:
   • The use of technologies and data by skilled route planning staff reduces mileage driven by up to 10%
   • Uptime is maximised by reducing roadside failures thanks to greater visibility of the vehicle, its condition and how it’s being used
   • Operators can expect at least a 5-15% reduction in vehicle maintenance and service costs as a result of condition monitoring according to telematics specialist Microlise
2. Safety and better image
   Driver-related services have had a significant impact on driving standards, and in turn the image of operators and the industry. In this regard:
   • Microlise reports customers see annual reductions in speeding incidents of up to 90%, and a reduction of up to 60% in the number of accidents.
   • The same report states operators are seeing a 5-15% reduction in carbon emissions as a result of optimised routes and better driving.
3. Cost Savings By enabling improvements in driving performance and better, more informed route planning, technology is helping to deliver cost savings in terms of fuel usage. According to the Freight Transport Association's Manager's Guide to Distribution Costs, fuel represents on average of 30% of the cost of a vehicle . The average unit costs £49,000 per year in fuel. Microlise reports an average 10% (£4-5000) saving on each unit’s fuel consumption being achieved by customers using driver management and training tools.

Recommendations

While the leading organisations demonstrate what can be achieved, our research demonstrated that advanced services are not being adopted universally or uniformly in this industry. In order to accelerate this, we recommend that manufacturers ensure advanced services are properly led and embedded. Servitization is a wide ranging, complex process that requires transformation and coordination of an entire organisation. In most companies, it doesn’t fit neatly within the realm of one department. Just like any other organisational change, servitization needs a champion to lead it and generate buy-in across departments.

Servitization provides an opportunity to ‘be closer to the customer’ which can also be facilitated by innovative pricing models which assure the prospective service user of the level of commitment, and create alignment of objectives between service provider and user. Selling and supporting services is a very different proposition to selling products, requiring different skills and reward structures. Manufacturers will need to invest in training their staff, and consider the incentive and reward structures that will generate the desired outcomes.

The full whitepaper report Delivering Growth can be downloaded here:

 

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As telematics specialist Microlise launches  Clear, its new driver coaching and behaviour app developed specifically for field service organisations, Kris Oldland discovers his inner White Van Man and realises that not all stereotypes are true…

UPDATE: SINCE THE PUBLICATION OF THIS EVENT REVIEW MICROLISE AND FIELD SERVICE NEWS HAVE TEAMED UP TO REPEAT THE DAY FOR FIELD SERVICE NEWS READERS.

DUE TO THE NATURE  OF THE EVENT SPACE IS LIMITED SO CLICK HERE TO REGISTER NOW!

When we hear the phrase “white van man” it doesn’t always conjure up the most positive connotations: a red top paper somewhere on the dashboard, an arm hanging lazily out of the window and, worst of all , reckless driving with little care for other motorists all fit into the traditional stereotype.

However, the white van driver is not only at the heart of the field service industry but also at the heart of the UK economy as well.

“Over the last few years there has been a meteoric explosion in the white van market. From September 2014 to February 2015, 150,000 vans were registered in the UK” stated TV presenter and author Quentin Willson. Willson was opening an event hosted by telematics specialist Microlise at the Milbrook Technology Park to launch its Clear telematics solution for field service.

“Bringing in £35Bn to the UK economy the idea of White Van man being the spine of the UK economy has been embraced by government.” Wilson continued underlining just how significant a role the White Van Man has in the British economy as the UK continues to rebuild it’s status as a leading financial power following the economic downturn and double dip recession of recent memory.

And of course for those companies who operate these vehicles, there are huge potential savings to be made from improving driver behaviour, to ensure that fuel economy is at an optimum whilst vehicle degradation remains at a minimum.

Service engineers are drivers too

This, essentially, is what Microlise’s Clear is all about: helping coach our field engineers into being better drivers in order to reduce costs.

 

This in itself isn’t a particularly new concept, of course. Telematics companies such as TomTom, Telogis and Fleetmatics have been raising this point and aiming their products at field service companies for some time now. It’s a busy market as it is so is there space for another telematics company toeing the same line as everyone else?

What do Microlise bring to the table that differentiates them from their competitors and peers?

Well for a start they have an extremely strong pedigree in the haulage sector, where they are very well established with fleet operators and truck manufacturers. The annual Microlise Transport Conference is the biggest transport conference in the UK with over 1,000 delegates attending this year’s event held at the Ricoh arena.

Secondly, Clear is aimed specifically at field service companies and is actually a very slick piece of kit indeed.

It is designed with compliance and safety at the forefront, with built-in vehicle walk round checks to both increase fleet uptime and safety standards. There is a comprehensive reporting suite that provides management with insight into utilisation, productivity and compliance in terms of work patterns and HMRC tax requirements.

 

The Clear launch event included interesting presentations from associations including the FTA and the Driver and Vehicle Standards Agency which both highlighted the looming burden to van operators of having to meet the stricter servicing and roadworthiness compliance regime that already apply to HGV operations. (Given the fact that almost half of all vans fail their MOT first time this could, arguably, be merited. However, it would likely prove costly to both operators and government alike.)

We also heard some excellent case studies from facilities management giant Interserve and pay-TV providers Sky.

The road ahead is Clear

After a morning of we had the chance to test out Clear first hand which of course meant getting behind the wheel of a van ourselves. Our challenge was to complete the Alpine course as close to the optimum time of seven minutes, with as few driving faults as possible. The course which was apparently model on a section of road actually in Alps, certainly provided a challenge, with hairpin bends, heavy cambers and steep inclines combining to make a route that certainly demanded attention.

Stepping into a brand new Ford Transit van provided by co-sponsor Hertz , I admit I felt a sudden rush of nerves. I’d only ever driven a van once and that was not long after passing my test and I’ll readily admit that on that particular occasion I found myself quickly living up to the stereotype as I hogged the middle lane of the M40.

How would I cope on what those who had gone before me described as a tricky track? Was I about to have all my driving weaknesses laid out bare in front of me? Fortunately it seems that, like a good wine, I’ve improved somewhat with age and whilst the course itself was tricky I managed to get around with a respectable B from Clear’s rating system in a not too shabby 7 minutes and 37 seconds.

 

With my dignity secured I could now spend some time with the coaching side of the app to understand better how it works. With my recorded data transferred I was ready to see where I went wrong and was duly handed a tablet (the app is available on both IoS and Android) to have a look through the low points of my run.

The app itself had a nice intuitive interface and I was impressed with how quickly and easily I was able to drill down into data such as fuel efficiencies, carbon emissions and of course dangerous driving elements such as over steering and harsh braking.

And as I looked through my reported errors, I was advised on where I went wrong by none other than Ben Collins, AKA the Stig, the former racing driver who know makes his living perform insane stunts for the movie industry.

Whilst our group were each getting their specific feedback there was also an opportunity to see the back end of the system at work, as it comfortably managed our ‘fleet’ of 30 or so delegates and fed back data in real-time.

The reporting suite also gives field service managers valuable information on fleet utilisation and productivity, delivering additional operational benefits, whilst real-time vehicle tracking gives fleet managers the insight to understand the location and operational status of every vehicle in the fleet.

Clear field service benefits

“Clear will deliver huge benefits to organisations operating fleets of vehicles” commented John Mills, Head of Mobile Workforce Telematics at Microlise. “The product has been developed with the specific needs of these organisations in mind, and we’re excited to be working in such a dynamic space.

“Whilst telematics solutions are traditionally centred on vehicle tracking and driver performance, Clear comes complete with a range of other features that will help field service organisations to be compliant in terms of HMRC reporting, DVSA regulations and in-house vehicle safety standards. Comprehensive task management and communications further enhance efficiency and service levels.”

As well as highlighting driver faults in real-time, Clear also offers easy access reporting. I could very much see how self coaching via smartphone or tablet helps improve engagement and education of our field workers. And such a tool could be very powerful means of communicating to our engineers that they are indeed professional van drivers as well as professional engineers.

In fact,  perhaps one of the biggest challenges of improving the driver standards of our field engineers, could possibly be convincing them they are professional drivers in the first place.

 

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WANT TO EXPERIENCE THE DAY FOR YOURSELF - INCLUDING DRIVING A WHITE VAN AND PERSONAL DRIVING TIPS FRPOM THE STIG?

CLICK HERE TO REGISTER FOR A SPECIAL REPEAT EDITION OF THIS EVENT FOR FIELD SERVICE NEWS READERS 

 

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Coming soon: More on the importance of convincing field engineers they are also professional drivers.

 

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Field Service News Editor-in-Chief, Kris Oldland reflects on a busy summer in the European field service industry in his leader for issue seven of Field Service News...

Click here and complete the brief form to download a digital copy of Field Service News issue seven now

I’ll be honest, when the doors closed on the third day of this year’s Service Management Expo I gave an almighty sigh of relief...

Not only was it the end of a very busy three days but it also marked the end of what was an incredibly busy conference season in the European field service industry and to be quite frank I think everyone needed to take five just to catch their breath.

Since we published the last edition of Field Service News we’ve attended the Aston Spring Servitization Conference, The Field Service Forum, The TomTom Telematics Developers Conference and of course the Service Management Expo and each of these events brought into focus some of the key conversations that are happing in our industry today.

There has been an abundance of excellent content produced by some of the leading figures in Telematics, Servitization, IoT, Artificial Intelligence and much more with each outlining how these varying tools and technologies will impact on field service.

And whilst long may it continue, it is also good to have a little bit of time in these long, hot summer months to let all these ideas, concepts and strategies tumble around in our heads for a while. Then, as we move into the final quarter of the year, our thoughts and plans around how we can harness some of these concepts, can solidify and evolve into strategies with substance.

And as I start to bring some of my own thoughts into focus my first initial observation is that so many of these new trends are interconnected.

In the past I’ve explained my belief in this column that we are entering a golden age of service, driven by a perfect storm of technologies emerging together and if anything the last few months have reaffirmed that belief.

Service is no longer an after thought but a primary business driver and if there was ever any doubt about this it was completely eradicated at the Aston Servitization Conference.

It was fantastic to see academics and industry leaders coming together to learn from each other and at the end of an intensive two days there was no doubt in my mind that this growing trend of Servitization was moving very quickly from academic theory with a handful of industry examples (albeit high profile ones) to a considerable shift in business thinking which is continuing to gather momentum.

Indeed the topic of servitization raised it’s head again when I interviewed Sony’s John Cooper with Cooper providing a perfect example of Servitization in a new contract with Spanish media outlet Telemadrid. As Cooper himself explains “when it’s pay-per-usage - it becomes all about the service.”

Which of course brings us back to the technology, for working in the parameters of an outcome based solutions contract means that your field service operations have to be highly efficient to ensure you are delivering the uptime levels such contracts are built upon.

IoT is of course one such technology that is truly driving these changes in business thinking and culture. Sony for example employ a number of remote monitoring and diagnostics tools across their B2B technology range, and such connected devices are huge enablers for companies moving from a traditional reactive type of service operation, to a more proactive type of operation that an advanced services approach requires.

 

And it is not just the devices our engineers are repairing and maintaining that are becoming connected, it is their tools and even their vehicles themselves that are becoming connected also.

It is of course no surprise that the connected vehicle dominated conversation at the TomTom Developers Conference, but in fact it wasn’t the only game changer for fleet management discussed that day in Amsterdam.

We also saw TomTom Telematics redefine themselves as a Platform as a Service for the telematics industry with the launch of their Apps Store, and this new model for telematics, built on open integration, is something of a game changer.

It is a smart move by the Dutch Telematics giant and one which couldn’t have been better timed as another major player in the Telematics space, Microlise who have a phenomenal reputation within the haulage sector, have also turned their attention to field service with the launch of a very slick new solution Clear. 

And then of course there are the two technologies that are underpinning most change in field service, Mobile and the Cloud. 18 months ago we researched the Cloud and I made some bold predictions around it’s adoption in field service. In our latest research project we revisit some of those claims and see if, how and why the adoption of Cloud based solutions in our industry has moved on at all within the last 18 months.

Time to let those little grey cells get to work...

Haulage telematics platform specialist Microlise yesterday made the move into the field service arena with the launch of new product Clear, a product designed specifically for the field service and fleet sectors..

Clear empowers drivers to improve performance, delivering safety, cost reduction and environmental impact benefits, whilst also providing fleet compliance and comprehensive task management functionality.

Microlise recognises that driver engagement is crucial in achieving strong return on investment from telematics. Clear provides drivers with the insight required to understand and improve driving performance, using the Microlise Driver Performance Management mobile app, available on both iOS and Android operating platforms.

With this information readily available, drivers are able to improve their own performance, whilst management can manage by exception, with any debriefing or training resource directed where it will have maximum benefit.

The Clear solution is also designed to deliver compliance and fleet safety, with built-in vehicle walkaround checks ensuring vehicles are maintained and any issues flagged to the relevant teams within the organisation. A comprehensive reporting suite provides management with insight on compliance in terms of work patterns and HMRC requirements, where private vs personal mileage can be tracked.

This reporting suite also gives managers valuable information on fleet utilisation and productivity, delivering additional operational benefits, whilst real-time vehicle tracking gives fleet managers the insight to understand the location and operational status of every vehicle in the fleet.

 

“Clear will deliver huge benefits to organisations operating fleets of vehicles” said John Mills, Head of Mobile Workforce Telematics at Microlise. “The product has been developed with the specific needs of these organisations in mind, and we’re excited to be working in such a dynamic space.

“Whilst telematics solutions are traditionally centred on vehicle tracking and driver performance, Clear comes complete with a range of other features that will help organisations to be compliant in terms of HMRC reporting, DVSA regulations and in-house vehicle safety standards. Comprehensive task management and communications further enhance efficiency and service levels.”

The launch of Clear was marked yesterday with an exclusive event at Millbrook Proving Ground, hosted by transport industry lobbyist Quentin Willson.

Delegates were given  the opportunity to drive the Millbrook Alpine Circuit in vans provided by event sponsor Hertz, with the top drivers on the day experiencing a Hot-Lap with former ‘Stig’ Ben Collins, who also gave delegates feedback on their performance in the Vans and discussing good driving practices in general and his career experiences.

Find out more about the day plus how Field Service News Editor Kris Oldland fared as a van driver in the next issue of Field Service News.

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