ARCHIVE FOR THE ‘jim-baston’ CATEGORY

Beyond Great Service: Unveiling Intelligent Service

Jul 13, 2018 • FeaturesManagementbeyond great servicefield serviceFIeld TechniciansJim Bastonselling serviceService ManagementService Revenue

In the penultimate feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service, we begin to see how our protagonist Charlie and his teams journey towards better understanding the balance of building...

Beyond Great Service: Seeking Feedback (Part 2)

May 23, 2018 • FeaturesManagementbeyond great servicefield service managementJim Bastonselling serviceService as a Profit Centre

As we begin to enter the final articles in our serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we conclude the section on seeking feedback - an area that has become increasingly important today as field service...

Does Sales Have to be a Dirty Word in Service?

Apr 26, 2018 • FeaturesManagementbeyond great serviceJim Bastonselling serviceService and SalesTrusted Advisor

Jim Baston, the author of Beyond Great Service, tackles one of the most prominent questions amongst field service organizations - can service technicians sell without jeopardizing their trusted advisor status?

Beyond Great Service: The Solution (Part 3)

Feb 14, 2018 • FeaturesManagementBBA Consultingbeyond great serviceJim BastonSales and ServiceService Sales

As Jim Baston continues the serialisation of his excellent service orientated book Beyond Great Service our protagonist Charlie begins outlining the solution to the sales and service equation to his team of service engineers...

Beyond Great Service: The Solution (Part 2)

Jan 03, 2018 • FeaturesManagementmanagementbeyond great serviceJim Baston

Charlie's continued journey towards the perfect balance between service and sales continues as we explore the next section of our exclusive serialisation of the excellent industry focussed book Beyond Great Service.

Editorial Leader: Field Service News issue 19 - Choices

Oct 17, 2017 • FeaturesLeaderMagazine (digital editions)MArne MArtinNick FrankOutcome Based SolutionsresourcesBill PollockFelix KeiderlingJim BastonServitization

Field Service News Editor-in-Chief, Kris Oldland discusses the fact that the choices field service companies are facing today wider ranging and more critical to success than ever before and gives us an overview of what to expect in Field Service...

Beyond Great Service: The Solution (Part 1)

Oct 16, 2017 • FeaturesManagementmanagementbeyond great serviceJim Baston

As we continue our exclusive serialisation of Jim Baston’s excellent service industry focussed book Beyond Great Service, our protagonist Charlie has begun to edge closer to an epiphany in his quest to establish a perfect balance between service and...

The Big Discussion: Service and Sales (part 4)

Sep 29, 2017 • FeaturesManagementMichael BlumbergNick FrankBig DiscussionJim Bastonselling service

In the Big Discussion we will take one topic, bring together three leading experts on that topic and put four key questions to them to help us better understand its potential impact on the field service sector...

The Big Discussion: Service and Sales (part 3)

Sep 22, 2017 • FeaturesManagementMichael BlumbergNick FrankBig DiscussionJim BastonService and Sales

In the Big Discussion we will take one topic, bring together three leading experts on that topic and put four key questions to them to help us better understand its potential impact on the field service sector...

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