ARCHIVE FOR THE ‘hospitality’ CATEGORY

The team at service management specialist software provider Tesseract are in for a busy October as they take to the road to showcase their software on both sides of the Atlantic this October.

If you’re in the US you can find them at the MD Expo – Orlando. This event showcases the very latest products and technology in the medical equipment industry.

With a solid reputation for attracting a senior audience, the show runs from the 1st - 3rd October 2014 at Hilton Orlando Bonnet Creek Resort, Orlando, Florida.

Tesseract, who were the first company to ever develop a cloud based service management solution will be showcasing the latest iteration of their software, Service Centre 5 to the events delegates, having established themselves as a leading player in this sector by working with companies such as Toshiba Medical for many years.

Back in the UK the Tesseract team will also be attending another important event within the medical sector the Healthcare Estates Conference, Exhibition & Dinner which runs from the 7th - 8th October 2014 at Manchester Central Convention Complex.

This is a unique event that brings together the highly prestigious IHEEM Annual Conference, Awards Dinner as well as the UK’s largest trade exhibition for the sector, for which of course enterprise mobility solutions can mean not just impacts on companies bottom line, but can be the difference between life and death itself.

Finally the team will be attending the Ceda Catering Equipment Technical Conference 8th October 2014, Staverton Park Hotel, Daventry, Northants.
This year’s conference will include headline speakers and interactive workshops and will be of great interest to both the general management and the service management of both distributors and suppliers to the catering industry.

YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate return on investment in the first month following implementation.

In 2013 YO! Sushi attended Service Management Expo looking for a system that would improve the management of its Facilities and Assets including conveyor belts, fridges, freezers, cookers and air conditioning units, and its service supply chain for planned and reactive maintenance. Aeromark offered a single configurable solution and within three months the system was deployed, instantly saving management time and associated administration when managing subcontractors.

“Our previous system resulted in needless expenditure, as we had no transparency of costs, which caused a financial impact on the restaurants ongoing expenditure. We needed a system that provided visibility and central control of finance, to ensure that faulty assets were fixed immediately within budget.” Said Mike Bonaker, Facilities Manager at YO! Sushi.

Following evaluation on different facilities management software at the Service Management Expo, YO! Sushi chose Aeromark Optimatics. “The ability for their system to be configured to meet exactly what we needed in terms of keeping the restaurant equipment and facilities running smoothly, faster response times to our restaurants and complete audit trails of subcontractor performance, are the reasons why we chose Optimatics as opposed to other software on the shelf” said Mike.

Optimatics provides YO! Sushi restaurant managers with a single solution for asset management, a central storage for all data and integration with subcontractor systems. “This system allows restaurant managers to plan reactive jobs quickly and efficiently by simply using a Smartphone to scan the QR code on the faulty asset. The trouble ticket is then emailed to the subcontractor and they update the status allowing for reports on service level agreement hits to be generated” said Mike.

Since the deployment of Aeromark Optimatics Asset Management, YO! Sushi’s assets costs and service intervals have improved through the visibility of subcontracting service history.

“We find this systematic approach to operating much easier and we are reassured that the restaurant facilities will continue to be addressed within service level agreement as we are constantly tweaking features of the system to meet the needs of our business.” said Mike.

YO! Sushi’s deployment of Aeromark Optimatics system has been essential to restaurant efficiency and service supply chain and therefore continues to improve their customer service levels.