Nov 08, 2019 •
Management •
News •
Artificial intelligence •
Automation •
future of field service •
Robotics •
Customaer Satisfaction •
Customer Satisfaction and Expectations
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.
Nov 06, 2019 •
Features •
Astea •
future of field service •
Mergers and Acquisitions •
Bill Pollock •
IFS •
Strategies for GrowthSM
Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.
Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.
Nov 06, 2019 •
Features •
future of field service •
Martin Summerhayes •
data analysis •
Data Management
As a sector we are drowning in data. Filtering it all down to something useful is growing more and more difficult. Here, Martin Summerhayes, outlines a strategy that will keep your head above the ones and zeros.
As a sector we are drowning in data. Filtering it all down to something useful is growing more and more difficult. Here, Martin Summerhayes, outlines a strategy that will keep your head above the ones and zeros.
Nov 04, 2019 •
News •
future of field service •
Warehousing •
skills •
Parts Pricing and Logistics
UK handling supplier, Midland Pallet Trucks, suggests warehousing processes are affecting staff skill sets.
UK handling supplier, Midland Pallet Trucks, suggests warehousing processes are affecting staff skill sets.
Nov 01, 2019 •
Features •
Management •
future of field service •
servicemax
Hindsight has always been 20/20 but the future is also getting much clearer. Field Service Management has come a long way since digitalization first triggered the service transformation wave that’s sweeping the industry. Stacey Epstein, Chief...
Hindsight has always been 20/20 but the future is also getting much clearer. Field Service Management has come a long way since digitalization first triggered the service transformation wave that’s sweeping the industry. Stacey Epstein, Chief Marketing and Customer Experience Officer at ServiceMax, looks at the current trends moulding the sector...
Oct 28, 2019 •
News •
5G •
future of field service •
Mobility •
Ericsson
Ericsson has been selected by Korean communication service provider LG U+ as a 5G radio access network (RAN) vendor for its 3.5 GHz Non-Standalone (NSA) 5G network. Ericsson has already been selected by LG U+ as a preferred 5G core network vendor.
Ericsson has been selected by Korean communication service provider LG U+ as a 5G radio access network (RAN) vendor for its 3.5 GHz Non-Standalone (NSA) 5G network. Ericsson has already been selected by LG U+ as a preferred 5G core network vendor.
Oct 17, 2019 •
Features •
future of field service •
WBR •
field service connect
Becky Johnson, Content Direct at WBR looks into her crystal ball (and delegate feedback from this year’s Field Service Connect event) to predict service’s future trends...
Becky Johnson, Content Direct at WBR looks into her crystal ball (and delegate feedback from this year’s Field Service Connect event) to predict service’s future trends...
Oct 15, 2019 •
Features •
future of field service •
Noventum •
Service Value Chain
Hilbrand Rustema, founder and Managing Director of Noventum Service Management Consultants, guides us through the incredible growth potential that could be unlocked by optimising the service value chain...
Hilbrand Rustema, founder and Managing Director of Noventum Service Management Consultants, guides us through the incredible growth potential that could be unlocked by optimising the service value chain...
Oct 14, 2019 •
Features •
future of field service •
Digital Twins •
smart twins •
The View from Academia
In May Innosuisse awarded ZHAW the principle researcher and HSLU as the project management lead in a Smart Twins project (full name is “Digital Twin-based Services in industrial product-service system environments”). Dr Shaun West, Lucerne...
In May Innosuisse awarded ZHAW the principle researcher and HSLU as the project management lead in a Smart Twins project (full name is “Digital Twin-based Services in industrial product-service system environments”). Dr Shaun West, Lucerne University, gives us an overview of the project...
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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