ARCHIVE FOR THE ‘contact-centre’ CATEGORY

mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Center

Jun 02, 2016 • Newscontact centremplsystemsomni channelgartnerSoftware and Apps

mplsystems, providers of contact centre and field service technologies, have recently announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” - for the CRM Customer Engagement Centre.

Putting the customer back in control with self-service technology

Mar 10, 2015 • Featurescontact centremplsystemsmulti-channelself-serviceSoftware and AppsCustomer Satisfaction and Expectations

As self-service technology experiences rapid growth in industries such as retail and financial services, research reveals that the field service industry have been somewhat slower to adopt writes Paul White of mplsystems. 

The Contact Centre of Tomorrow: 5 ways it will be different

Aug 27, 2014 • Featurescontact centreFuture of FIeld Servicefuture of field serviceGregoire VigrouxTelus International

The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS International looks at what the call...

Verint and Intelcom work together to provide the "complete" workforce management and contact centre solution

Nov 20, 2013 • Newscontact centreintegrated platformoptimisationverintworkforce managementintelcomSoftware and AppsUncategorized

With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 workforce management Software. The offering is available in one...

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