Servicing sterilizers made easier with SaaS: Tesseract and ESTS join forces

Nov 29, 2016 • News • Medical • Software and Apps • software and apps • Asolvi

Sterilizer specialist ESTS is about to usher in a new era of fast, paperless servicing, courtesy of Tesseract’s field service software.

ESTS is the brains behind Logiclave, a leading brand of sterilization devices, including autoclaves, steam sterilizers and washer disinfectors. ESTS designs and manufactures the devices for hospitals, universities, pharmaceutical companies and the biotechnology sector, and makes sure all are properly and regularly maintained under service contracts.

At present, ESTS uses a basic software system to manage its service activities. However, it’s simply a diary and a database, lacking any intuitive call control or dispatch functions, asset management tools or mobile working solutions. The company also uses a separate software system for stock control.

Our engineers have to handwrite service sheets and post or hand-deliver them to the office. Then our admin team has to process them and submit paper invoices to our accounts department.

“Our processes are quite labour-intensive,” says David Hawtin, Director at ESTS. “Our engineers have to handwrite service sheets and post or hand-deliver them to the office. Then our admin team has to process them and submit paper invoices to our accounts department. Engineers are dispatched by email or telephone. And with parts, engineers call our storeman and he orders them in. Tesseract is going to transform all of this.”

Tesseract’s service management software will provide ESTS with automatic dispatch, stock control, automated invoicing, asset management and, most importantly, a mobile field service solution for the engineers. This will eliminate numerous manual processes and the need for copious paperwork.

ESTS remembered Tesseract after seeing a demonstration of the software at a trade show a few years ago. Hawtin explains, “We saw a demonstration of two systems, but decided to go with Tesseract for two reasons. Tesseract offered a cloud-based version, and the system worked on both android and iOS devices. The other system lacked these features.”

ESTS will soon be implementing the cloud-based, software-as-a-service (SaaS) version of Tesseract’s Service Centre 5.1 (SC5.1). Hawtin says, “The fact that Tesseract offers a SaaS version of SC5.1 made it more accessible to us. It means we don’t need to upgrade our server to implement it, and it’s less of a burden on us because Tesseract maintains it in-house.”