Response times and first-time fix rates are at an all-time high for kitchen equipment giant Welbilt. The integration of their data and processes using field service management technology from Asolvi has eliminated copious manual and error-prone interventions. This, in turn, has enabled them to refocus their energies on more important things, like their customers and commitment to innovation. In this case study, Operations Manager Mick Bradley reveals why Welbilt is performing better than ever.