AR firm says service firms affected by virus can use tool free of charge during trial-period.

Augmented reality company XMreality is offering firms impacted by Covid-19 free use of its Remote Guidance Service tool for an extended trial period.

Remote Technical Suppport

As the knock-on effect of the virus hits travel logistics - an essential strand of service delivery - experts who take up the offer can effectively provide technical support remotely without having to leave the office or home.

"Being able to provide swift and efficient technical support to customers or colleagues is crucial to the competitiveness of businesses and, in some cases, even for keeping vital infrastructure working," a press release accompanying the announcement read. "XMReality has now decided to help those companies whose operations have been affected by travel restrictions. The solution is already used in over 40 countries, including China. Accessibility is maximized because the recipient does not need any special hardware or software to receive instructions. All you need on site is a mobile phone with internet connection."

Commenting, Johan Castevall, CEO at XMReality said the company were happy to offer assistance during these difficult times for the service industry: “We are pleased to be able to help in a crisis. “We can see that a large number of companies are being hit hard by the effects of the Coronavirus, so we want to support them and facilitate their operations.” 

XMReality's announcement joins others in the service sector who are offering free use of their tools during the pandemic including Augmentir and ServiceMax. The software outfit are allowing new customers to access their real-time communication platform Zinc free of change for three months.

More information about XMReality's offer can be found here.