AI firm join list of firms offering free usage of tools during pandemic.

RevTwo have made their AI-powered tool Navigator free of charge for the remainder of 2020 to support field service firms during the Covid-19 outbreak.

Avoid call-outs

The Navigator tool uses AI, which the firms says, enables technicians, call center agents and machine operators to resolve service issues faster. It comes at a time when large-scale social distancing and self-isolation means engineers are having to find different ways to complete tasks while avoiding call-outs.

"We believe that empowering end-users to resolve issues can help service and support teams in many important ways," a statement from the company explained. "Especially in these uncertain times, helping service techs avoid making some site visits is even more important."

The outfit have joined an array of companies offering their resources to the service sector during the pandemic including ServiceMax, Augmentir and Safeture.

"COVID-19 will be beaten with the cooperation of millions of hands doing their part," Dale Calder, RevTwo's CEO and Founder urged. "In that spirit, we have decided to make RevTwo Navigator free for customer self-service for the rest of 2020."

Navigator is available today on the Apple Store. You can download it here. Android support will be available March 30.