AUTHOR ARCHIVES: Sharon Clancy

About the Author:

Sharon Clancy

Sharon is a well-known freelance editor and journalist over 20 years experience in the logistics, transport and mobile workforce management sectors. She was editor of m.logistics for over 10 years and a driving force in growing the title into the industry-leading trusted and recognised authority it has become. She is also an experienced web seminar leader, panel member and conference speaker. Sharon is an enthusiastic advocate of the benefits mobile data and telematics in helping companies of all sizes develop effective strategies for driving efficiencies and improvements. In customer-focused sectors such as service where people-management expertise is key, technology can be a driver for change management and greater workforce engagement, she believes.

New CEO at Masternaut

Jun 22, 2015 • Fleet TechnologyNewsmasternauttelematics

New CEO at Masternaut

Dhruv S. Parekh has joined Masternaut, a pan-European provider of fleet telematics solutions, as Chief Executive Officer. Dhruv joins Masternaut from Capstone, a group of operational executives that work closely with portfolio...

Kony and Citrix join forces

Jun 14, 2015 • NewsKonyCitrixenterprise mobility managementSoftware and Apps

Enterprise mobility specialists Kony and Citrix are teaming up to offer a comprehensive mobile app development and  mobility deployment solution.

Enterprise mobility specialists Kony and Citrix are teaming up to offer a comprehensive mobile app...

Research reveals poor customer service leads to huge loss in brand loyalty

Jun 07, 2015 • ManagementNewslog me inovum contact centresCustomer Satisfaction and Expectations

A new study by LogMeIn and Ovum reveals a significant disconnect between what today’s mobile, always-connected customers have come to expect from customer service and what contact centres are delivering.

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