AUTHOR ARCHIVES: Sam Klaidman

About the Author:

Sam Klaidman

Sam Klaidman is the Founder and Principal Adviser at Middlesex Consulting. He applies the methodologies and techniques associated with the Customer Value Creation and Customer Experience professions to assist his clients to achieve their growth objectives by designing and commercializing new services and the associated business transformations. Sam recently completed a three year stint as executive director and member of the Customer Value Creation International Board of Directors.

The Journey to Achieving Your Desired Outcomes

Sep 02, 2021 • FeaturesDatafield serviceLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the service leaders' journey to achieve their desired outcomes.

Do You Have a Replacement Strategy for Customer Facing Employees?

Jul 14, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of hiring for attitude and training for skills.

How Should an OEM Organize Technical Support to Provide Memorable Experiences

Jun 22, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how an OEM should organize technical support in order to provide the best experience to the customer...

Being a Trusted Adviser is Not the Same as Providing a Great Customer Experience

May 24, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the role of the Field Service Engineer as the customer's trusted adviser in his new article for Field Service News...

As We Exit COVID, Your Company’s Brand May Be Under Attack

Apr 20, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses many aspects that field service organisations should consider and evaluate as we start existing the pandemic...

Make Sure You Set Achievable Expectations When Rolling Out New Services

Mar 18, 2021 • Featuresfield serviceLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the importance of setting realistic and achievable expectations when rolling out new services.

Make Decisions Based on Data, Not Opinions

Feb 19, 2021 • Featuresfield serviceCovid-19Leadership and StrategySam Klaidman

In this new article, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses how service leaders should make decisions based on data and research, rather than opinions...

Five Global Trends Driving the Future of Field Service

Jan 26, 2021 • Featuresfuture of field servicefield serviceCovid-19Leadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field service...

Why People Buy A Service Contract

Dec 03, 2020 • FeaturesCovid-19Service Innovation and Design

Sam Klaidman, Principal Advisor with Middlesex Consulting, reflects on the drivers behind why your customers buy the service service contracts you offer, and outlines if and how that has changed since the pandemic...

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