AUTHOR ARCHIVES: Bill Pollock

About the Author:

Bill Pollock

Bill Pollock is an independent research analyst and consultant to the global Services Community. Bill has held leadership positions at Strategies For Growth (current), Aberdeen Group, Gartner and The Service Council. He has published more than 200 articles, features and columns on key services topics and is a featured presenter/keynoter at more than three dozen conferences, expos and seminars in the U.S. and UK. Bill has conducted more than 300 market surveys on topical services issues, and consulted to more than 300 clients around the globe

Freelance Freedom

Jan 29, 2020 • FeaturesmanagementBill PollockRegulationFreelancing

You need to augment your field force with freelancers, but you're concerned about local regulatory compliance – Don’t be! Read this first, says Bill Pollock.

Making the Case for Moving to Remote Expertise Service Delivery

Jan 27, 2020 • Featuresremote serviceBill PollockStrategies for GrowthSMSurvey

Bill Pollock extrapolates some of the key findings from a survey focused on remote expertise. 

Reaping the Benefits from “Connected” Field Technicians

Dec 03, 2019 • Featuresfuture of field serviceBill Pollock

The Internet of Things (IoT) has made “things” important again! However, these “things” are only important in the context of how they ultimately connect with “people”! Bill Pollock explains more...

IFS Adds Astea to its World

Nov 06, 2019 • FeaturesAsteafuture of field serviceMergers and AcquisitionsBill PollockIFSStrategies for GrowthSM

Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

Service Signposts

Oct 02, 2019 • Featuresmanagement

Service has been revolutionised within the last decade particularly by the introduction of smart devices both in the home and at work. This offers an opportunity to help guide your customers along the customer journey, building deeper relationships...

REACTION: Salesforce's Acqisition of Click

Aug 19, 2019 • NewsMergers and AcquisitionsClickSoftwareSalesforce

SFGSM's Bill Pollock gives an analyst response to Salesforce's $1/35bn purchase of Click Software.

Does Your FSM Initiative Require a “Mid-Course Correction”?

Jun 13, 2019 • FeaturesManagementFSMBill PollockStrategies for GrowthSM

Momentum is the missing ingredient that so many field service organisations overlook when planning for success writes Bill Pollock...

SLM May Be Transformative For Your Field Services Organisation

Apr 30, 2019 • FeaturesmanagementStrategies for GrowthStrategies for GrowthSM

In a world of fast-paced ever shifting sands where great service quickly becomes standard, and what you did yesterday, can easily become not good enough for tomorrow, field service organisations need to be able to adapt, evolve and transform when...
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