Uber turned the service world on its head
Customers increasingly expect real-time tracking and convenient two-way comms on the day of service.
The uberization of services is all about addressing a consumer market that has been characterised by unpredictable customer experience.
Service expectations, especially around visibility and communication on the day of service, are fast becoming table stakes in B2C, and soon enough B2B.
Consumers demand:
● Real-time communications;
● Precise delivery windows;
● Accurate, relevant notifications;
● Two-way communications;
● Verification of the mobile worker;
● Instant feedback.
The provision of which improves first time access, reduces inbound query calls and creates a fantastic customer experience.
Localz first Innovation Breakfast
Date: Thursday 26th September, 8:30am
Venue: Kindred, Hammersmith, London
https://www.localz.com/innovation-day-2019
Localz are pleased to announce their first Innovation Breakfast will be taking place on Thursday 26th September.
They will be joined by Guest speaker Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things. Kris Oldland, Editor-in-Chief of Field Service News, will chair a panel of innovators in Mobile Workforce discussing:
✓ Today’s in-field challenges
✓ Uberization of the Last Mile
✓ Design for Mobile Workforce
✓ What the future holds
Attendees will takeaway a copy of the 'Radical Age of Uberization white paper', written in conjunction with Field Service News.
Visit the event page to RSVP and find out more about the speakers: https://www.localz.com/innovation-day-2019
About Localz
Localz takes the communication complexity out of on the day service, providing businesses with mobile workforce solutions to deliver a frictionless last mile customer experience. ‘Uberized’ consumers expect real-time transparency and control.
The Localz operational platform enables real-time tracking of the service technician, accurate ETAs and two-way communication. Localz “on my way” messaging increases customer satisfaction and first time access rates. The Localz platform is being used by the RAC, DPD, Kaluza, Autoglass, Safelite, HSS, Clarion and British Gas.
For more information visit localz.com
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
Leave a Reply