Zip Water UK has revealed how driving performance data has helped the company manage fleet risk and cut annual insurance costs by more than £30,000.
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Sep 04, 2018 • Risk Management • WEBFLEET • Workforce Scheduling • Driver Behaviour • field service • field service management • Fleet Insurance • fleet management • TomTom Telematics • Uncategorized • OptiDrive 360 • Zip Water
Zip Water UK has revealed how driving performance data has helped the company manage fleet risk and cut annual insurance costs by more than £30,000.
The drinking water appliance specialist made the savings across its 120-strong mixed fleet following the introduction of WEBFLEET, the Software-as-a-Service fleet management system from TomTom Telematics.
With WEBFLEET – and the integral OptiDrive 360 solution which scores drivers based on key performance indicators and provides them with real-time feedback and advice – Zip Water has witnessed a significant reduction in road traffic collisions.
[quote float="left"]Having the tools in place to promote a safer driving style among our van and car drivers has led to a much-improved fleet risk profile[/quote]“Having the tools in place to promote a safer driving style among our van and car drivers has led to a much-improved fleet risk profile, a 15 per cent reduction in insurance premiums thanks to reduced claims, and a welcome fillip to our employee duty of care,” said Graham Short, Fleet Manager, Zip Water UK.
“Furthermore, we have seen a demonstrable improvement in fleet mpg, along with a sizeable reduction in our vehicle maintenance bills, including tyres and brake wear.”
Zip Water drivers are now also using the WEBFLEET Logbook app on their smartphones to keep accurate journey logs, rather than having to complete manual mileage sheets at the end of each day. The drivers simply validate their journey information and select whether the trips they have made are for business or private purposes.
Short added: “The value and efficiency gains that the telematics system has delivered to our business have been considerable. These have been recognised across our entire workforce – from the field to the back office.”
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Jul 09, 2018 • News • Maxoptra • NIBE • Phil Hurley • Workforce Scheduling • cloud • dynamic scheduling • SaaS • Software and Apps • Sustainable Energy • utilities
NIBE, one of Europe’s leading manufacturers of sustainable energy products, is using
Maxoptra to manage its nationwide field service operation.
The dynamic routing and scheduling software has been integrated with NIBE’s CRM to streamline and automate workflows, improve efficiency and customer service. The solution also provides better management visibility of field operations for faster, more effective decision making.
NIBE operates a team of home-based field service engineers who undertake routine service, repairs and warranty call outs for its range of ground source, air source and exhaust air heat pumps. NIBE products are installed in new build developments, traditional property refurbishments, as well as innovative eco homes and off-grid properties across the UK and, are covered by manufacturer’s warranty and a range of extended service plans.
Despite being at the cutting edge of sustainable heating products our planning of service appointments simply relied on an online mapping website and experience...“Despite being at the cutting edge of sustainable heating products our planning of service appointments simply relied on an online mapping website and experience,” commented Phil Hurley, Managing Director of NIBE Energy Systems. “Since implementing Maxoptra we have significantly improved the planning and communication of appointments, evidenced by customer feedback, and improved operating efficiencies. We also now have the information we need to make informed decisions about resourcing and expanding our operation.”
A cloud-based SaaS scheduling platform, Maxoptra, integrates with NIBE’s SuperOffice CRM, fully automating the routing and scheduling of service and warranty call outs. Customer information, including service plan levels and customer contact details, is stored within SuperOffice and, when a service is due, the customer is automatically sent an appointment date. Twenty four hours before a confirmed appointment a reminder is issued before Maxoptra takes over on the day.
Maxoptra builds complex service schedules in minutes, taking into account factors such as the engineer’s start and end location, type, and therefore duration, of call out and an engineer’s suitability for the job. Using powerful route optimisation algorithms Maxoptra has already boosted operational efficiencies for NIBE by minimising the travelling time between jobs. This makes better use of valuable engineer hours and reduces mileage which has a direct effect on costs and environmental impact.
Maxoptra is also boosting customer service levels with positive feedback on the accuracy and timeliness of information. As arrival times are calculated and updated based on the flow of real-time information the customer is kept informed in the run-up to the engineer’s arrival and all paperwork is electronic, further improving the customer experience.
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Aug 17, 2017 • Features • FLS • Mobile App • REWE • Workforce Scheduling • fast lean smart • Johannes Steegmann
REWE Markt GmbH, with more than 3,000 REWE locations and 90,000 employees, ranks among the leading corporations in the German food retail business.
REWE Markt GmbH, with more than 3,000 REWE locations and 90,000 employees, ranks among the leading corporations in the German food retail business.
REWE is not only a big player as a brick and mortar retailer, but it is also a leading online pioneer with the establishment of an online supermarket which offers delivery services. Since its opening in 2011, it has grown to reach roughly 40 percent of German households. Those customers are served from 30 locations that deliver to more than 75 cities and their suburban areas.
The challenge
“We strive to offer our customers supreme service, regardless whether it is on site at the supermarket or online“ says Dr. Johannes Steegmann, Director of Marketing, Strategy and Ventures at REWE Digital GmbH. REWE delivery service offers a large selection of the products of the brick and mortar supermarkets. REWE’s mission as well as it’s challenge is to get the merchandise to the customer’s doorstep at peak quality and promptly within the requested delivery window.
The solution
To ensure and further improve customer satisfaction while growing and expanding service, REWE decided in 2015 to implement new software for planning the routes of their delivery vehicles. Its main objective is to optimise timely fulfilment within short delivery windows. For that purpose, the software must be able to consider real-time components such as heavy traffic or varying idleness in its planning. The technology must be flexible to be customised to REWE’s delivery service, specifically providing scalability as well as customisation and interfacing with other systems.
The decisive factors for choosing FLS, Fast Lean Smart, as their software partner were the flexibility of the FLS software solutions VISITOUR and FLS MOBILE as well as the performance of their PowerOpt algorithm and cost based calculations.
Customer friendly delivery windows
Customers make their purchase at the online shop on the website or with the REWE delivery service app, then they decide their delivery window which can be set up to 13 days in advance. The choices are either short 2-hour delivery windows or half-day windows. The available appointments are provided via direct real-time interface with FLS VISITOUR.
FLS VISITOUR calculates an optimised virtual constellation route and instantly knows the relative cost of each possible time-slot given existing delivery commitments. REWE are able to provide not only high quality and reliable customer service, but also ensure a cost-efficient line-up of delivery appointments for the company. As soon as customers choose and confirm their delivery date and time, those appointments are added to the route planning, optimised with “what-if-when” considerations. FLS VISITOUR calculates routes in real-time and to street level detail and, despite the high user count and large offering of delivery slots, the software proves its enormous computing capacity.
Mobile App for real-time communication
Drivers receive their route data on their mobile app FLS MOBILE. Drivers then report their status back to FLS VISITOUR via the app and inform when deliveries have been completed. That way, central planning always has a real-time update on the status of all deliveries.
The benefits
“We are constantly developing new standards across all processes along the supply chain, as we aim to fulfil our customers’ requests even better “, says Jörg Unruh, Director of Logistics at REWE Digital. He is convinced: “The decision to use FLS VISITOUR and FLS MOBILE for scheduling and route planning was right on the mark. Furthermore, the software helps us as it simplifies processes and delivers consistent performance. Here, we can count on FLS as our reliable partner."
Awards for the online delivery service confirm that REWE keeps its promises to its customers. In 2015 the IT magazine “CHIP “named REWE delivery service “Best online delivery service” with significant lead ahead of the competition. In spring 2016 the “ComputerBild” magazine reached the same conclusion and to top it all REWE was crowned best multi-channel provider by the business press “Internet World Business” during their Shop Awards.
FLS has come to know the REWE delivery service as a nimble enterprise and this creates ideal conditions for partnership and to respond to the demands of the business model together with innovative solutions.
“On-line food retail is a high volume business and giving the best customer experience is key to brand loyalty. FLS VISITOUR real-time service optimisation technology has proven flexible to meet the needs of one of Europe’s largest retailers.”, commented Jeremy Squire, FLS UK Managing Director, “We enjoy an excellent partnership with REWE and have long term commitment to stretching the boundaries for customer service excellence in combination with operational efficiencies”
Highlights:
- Cost optimisation in route planning
- High scalability without sacrificing performance
Benefits:
- Considerable improvement of the appointment planning with simultaneous increase
in cost efficiency - Automation and simplification of route planning processes
- Ensuring the operative growth through transparency and continuous performance
- Seamless connection of the appointment portal for the customers and the operative
route planning
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