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Small to Medium Enterprises (SMEs) who use vehicles are aware of digitisation benefits but many still rely on manual processes.

New research from TomTom Telematics shows fleet-based SMEs are turning to digitisation to improve productivity, communication and cost.

The study, which canvassed over a thousand companies across the EU and USA, revealed 81% of those decision makers surveyed said they could get more jobs done if they could digitise more of their workflow.

However, the majority of those questioned admitted taking a manual-paper heavy approach to every day tasks such as expense management, customer updates and quoting and invoicing.

Beverly Wise, TomTom Telematics' UK Sales Director said the survey highlighted two key areas. "First, SMEs are frustrated by the costliness, time ineffectiveness and potential for error explained when handling essential tasks manually," she explained. "And two, managers want digital solutions to take care of these jobs."

You can download the full here.

 

TomTom Telematics has announced the launch of  WEBFLEET for Sales Cloud, an app that integrates TomTom’s WEBFLEET telematics platform with Salesforce, making it easier for sales staff to use the CRM system on the road. It will also enable companies to manage their sales forces more efficiently and empower them to connect with customers, partners and employees in a whole new way.  The app is available on the Salesforce AppExchange marketplace.

The integration between WEBFLEET and Salesforce helps to reduce cost and administration time through automatic trip reporting and simplified appointment management. Businesses and drivers are also provided with greater insight into driving performance.

“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Ryan Ellis, VP, Product Management, AppExchange, Salesforce.

“By leveraging the power of the Salesforce App Cloud and integrating real-time telematics data with Sales Cloud, TomTom Telematics provides customers with exciting new opportunities to improve business performance through connected car technologies.”

Taco van der Leij, VP Marketing at TomTom Telematics added: “Integrating WEBFLEET with Salesforce is a natural extension of our Logbook application, which automates mileage registration for expense claims. Both help to make business administration easier for staff on the road, providing them with tools to improve their sales performance. Furthermore, by combining telematics and CRM, sales managers can gain visibility and insight into performance in the field.”

WEBFLEET for Sales Cloud allows office staff to assign client appointments in the Salesforce calendar to the employee’s TomTom Pro Driver terminal. Dashboards allow trip data to be compared with opportunities, leads and closed deals to analyse the effectiveness of each sales representative.

 

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