Field Service News

Tesseract and Swarco join forces to keep traffic moving

Oct 03, 2016 • News • Software and Apps • software and apps • Swarco • traffic management • Asolvi

Intelligent traffic signs provider, Swarco Traffic Ltd, is saying good riddance to whiteboards and complex Excel spreadsheets...

The company is implementing SC5.1, the latest iteration of Tesseract’s service management software, in a bid to revolutionise its asset and field service management and boost efficiency.

Swarco is responsible for keeping drivers informed and traffic moving, by way of smart parking guidance signs, directional signs, speed warning signs and smart motorway information boards. Swarco’s tailor-made traffic management solutions are used by city centres and motorways nationwide, including major shopping centres like Westfield in London and the Trafford Centre in Manchester.

With more than ten thousand signs across the UK, Swarco relies on a hardworking team of engineers to maintain the signs and remedy faults.

With more than ten thousand signs across the UK, Swarco relies on a hardworking team of engineers to maintain the signs and remedy faults. At present, Swarco has dedicated staff using whiteboards and an Excel planner to manage its engineers’ schedules and ensure that sign maintenance and repairs are carried out efficiently and on time. However, the process is manual and time-consuming.

The other problem is that Swarco does not always have access to GPS coordinates for each sign, which leads to difficulties directing engineers to the exact location of the equipment.

“Tesseract is going to give us automation, immediacy and visibility,” says Berony Abraham, Operations Director for Swarco. “The new system will automatically allocate work according to skill set and location, direct engineers to exactly the right place using GPS, and let our customers log in and report faults. Several of our largest clients have already expressed interest in this.”

Swarco looked at a variety of different solutions before selecting Tesseract. “We went with Tesseract because it’s UK-based, really simple and easy to use, and the staff are so helpful,” says Berony. “It’s also more or less off-the-shelf. In other words, you can use it straight away without having to spend ages customising it.”