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CSG unveils Uber-like profile for field service technicians

Jun 27, 2018 • NewscrowdserviceCSGfield servicefield service techniciansservice techniciansSoftware and AppsUber for Field ServiceUberisationUberizationManaging the Mobile Workforce

CSG the trusted partner to simplify the complexity of business transformation in the digital age now offers even more ways for Pay-TV and other service providers to proactively communicate in real-time with consumers about their service appointments.

The field service team: the power to drive customer service forward

Aug 14, 2015 • FeaturesAberdeen GroupAly PinderFuture of FIeld Servicefuture of field servicefield serviceservice techniciansCustomer Satisfaction and Expectations

What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, ...

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