ARCHIVE FOR THE ‘service-standards’ CATEGORY

Are customer service standards in the UK slipping?

Aug 20, 2014 • FeaturesManagementResearchCall CentreClickSoftwareService StandardstomtomTrimble

Poor service has become a commonplace scourge within the UK with service issues costing consumers nearly £15 billion a year research shows…

Do your service standards get the thumbs up?

Aug 11, 2014 • FeaturesresearchResearchService StandardsTomTom Telematics

Our third research project of the year is looking at basic field service standards. Kris Oldland, Editor of Field Service News explains why this is our focus. To enter the survey and enter the prize draw to win one of three £50 Amazon vouchers click...

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