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As the availability of vehicle tracking equipment continues to improve, it's not just transport operators who are interested in the information it provides, but increasingly their customers too - especially at the blue-chip end of the market.

 

That's exactly what happened for Reading-based waste management and disposal specialists, A Better Service, when as part of their continuing growth, they won a contract to serve public water supplier Thames Water.

“We're a family-run business” Director and Transport Manager Darren Bicknell says. “My father started it 36 years ago, then my brother and I came on board, growing it vehicle by vehicle up to the 33 trucks we now operate.” The company's main occupation is tanker services, including gully-emptying, the servicing of septic tanks and cesspools, dealing with blocked drains and sewage disposal.

 

We used another system before going over to AGM routeMASTER but as our fleet grew, ease of use became a much bigger consideration and that's what won us over

 

“We used another system before going over to AGM routeMASTER but as our fleet grew, ease of use became a much bigger consideration and that's what won us over” Bicknell adds.

 

Periodically, Thames Water audit their suppliers, asking for tracker reports for a certain vehicle covering a certain period and it's this which he now finds so much easier to do. “Visually AGM's system is brilliant” Bicknell explains. “You just have to look at it and everything's there and easy to use, which is one of the reasons why we went with them. We needed next to no training either – it's simple from the off.”

Now the cloud-based routeMASTER system is up and running, Bicknell and his staff can use it as a failsafe record of just where their vehicles were at any given time, and because it also shows when the PTO on the tankers is engaged, he can prove what they were doing too. “As well as enabling us to periodically double-check the hours our drivers are booking and thereby avoid costly discrepancies, Thames Water also need the loading and disposal times entering on their tickets” he explains. No human is perfect, however, and every now and again a driver may miss one of these. “Now I can just check it and put it in myself, which is really handy” Bicknell says.

Add to all that the ability to advise customers of ETAs at a glance and you really can't go wrong, especially not, he says, when AGM also provide good, solid back up. “We're really pleased with the routeMASTER system and the AGM team” Bicknell concludes. “I can't fault them!”

 

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ACK Transport, based in Wollaston Northamptonshire, is using a unique mobile app from routeMASTER for remote monitoring of its general haulage fleet.

As a long-time customer of AGM, ACK Transport is eligible to add the recently upgraded app free of charge to its existing routeMASTER fleet control system. Vehicle progress can be pin-pointed in real time and access to the routeMASTER vehicle tracking and analysis system is possible from literally any location.

Managing Director Andrew Kevan has quickly taken to the new application: “We use the system to keep a check on vehicle locations and that’s handy when, for example, customers need to know an accurate ETA. It’s a good management tool which not only lets us monitor the vehicles but also enables us to check time sheets remotely. The app is easy to download and really simple to use. Always having my mobile to hand means I can access a host of fleet information from the minute I get up to last thing at night!”

 

ACK Transport runs an extensive curtainsider fleet and provides a nationwide general haulage service, including building products and electrical goods transport.

“With so many vehicles on the road and with multi drop delivery points,” adds Andrew” it’s also important to keep vehicle idling to a minimum. The routeMASTER system allows us to monitor each tractor for any excessive idling, which helps to keep fuel bills down and ticks a box for the environment. The cloud-based software has, for a while, played a key role in the efficient running of our fleet. This new app just makes it a little easier.”

 

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