ARCHIVE FOR THE ‘research-2’ CATEGORY

Field Service & IoT: Research report (part four)

Nov 24, 2015 • FeaturesFuture of FIeld ServicePTCresearchResearchresourcesIoTservicemax

In this final part of our series exploring the findings of our research into field service and the potential impact of IoT we look at the key reasons driving adoption of IoT forwards….

Field Service & IoT: Research report (part three)

Nov 16, 2015 • FeaturesFuture of FIeld ServicePTCresearchResearchIoTservicemax

As we continue our series discussing our recent research into IoT and Field Service sponsored by ServiceMax and PTC we look at why there is such a strong undercurrent in favour of IoT…

Field Service & IoT: Research report (part two)

Nov 09, 2015 • FeaturesFuture of FIeld ServicePTCresearchResearchIoTservicemax

In the first part of this series exploring our research into IoT in Field Service sponsored by ServiceMax and PTC we explored the growing number of companies moving away from the traditional break-fix approach towards a preventative approach.

Field Service & IoT: Research report (part one)

Nov 04, 2015 • FeaturesFuture of FIeld ServicePTCresearchResearchIoTservicemax

In this the first part of a new series Kris Oldland, Field Service News Editor-in-Chief explores our exclusive research into IoT and Field Service undertaken by Field Service News and sponsored by ServiceMax and PTC...

Research Report: Field Service, Mobility & The Cloud (Part Four)

Oct 22, 2015 • FeaturesFuture of FIeld Servicemobile computingresearchResearchresourcesClickSoftwarecloud

Welcome to this fourth and final instalment in our series that has explored a research project run in partnership with ClickSoftware that was focussed on the usage and appetite for Cloud based computing as a platform for field service management...

Research Report: Field Service, Mobility & The Cloud (Part Three)

Oct 16, 2015 • FeaturesFuture of FIeld ServiceresearchResearchresourcesClickSoftwarecloud

Our recent research run in partnership with ClickSoftware was focussed on understanding the appetite and prevalence of use of Cloud computing as a platform for field service management solutions. Here, in part three we turn our attention to those...

Consumers say Fix It First Time

Oct 07, 2015 • NewsResearchfield servicefield service managementtrimble fsmCustomer Satisfaction and Expectations

Study links high customer satisfaction with service providers who fix it on the first visit

Research Report: Field Service, Mobility & The Cloud (Part Two)

Sep 28, 2015 • FeaturesFuture of FIeld ServiceresearchResearchClickSoftwarecloud

As we continue our in depth exploration of our recent research project assessing the latest trends of field service companies turning to the Cloud which was run in partnership with ClickSoftware we turn our attention to those companies who have...

Contractors skill sets are key for customer satisfaction, ClickSoftware survey reveals

Sep 25, 2015 • NewsResearchClickSoftwarefield serviceCustomer Satisfaction and Expectations

Skill sets rather than price are the important factor for businesses when choosing contractors, a survey by ClickSoftware has revealed.

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