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UK Research reveals strong appetite for 5G among SMEs

Nov 22, 2019 • News5Gfuture of field serviceSMEs

New research, reveals 72% of UK SMEs believe 5G will make them more efficient and successful.

Rapidly evolving world of cyber threats and defence explained in new Atos paper

Nov 21, 2019 • ManagementNewsCyber Security

Atos highlights significant new threats and innovative cyber security solutions that have recently gathered momentum in its new paper Digital Vision for Cyber Security 2. 

World Wide Technology and QiO Technologies To Deliver 5G-Enabled Digital Transformation Solutions for Industrial Customers

Nov 20, 2019 • News5Gfuture of field service

First-of-its-kind collaboration creates fully-integrated AI/analytics solutions.

The number of smart homes in Europe and North America reached 64 million in 2018

Nov 19, 2019 • Newsfuture of field serviceBerg InsightSmart Home

According to a new research report from the IoT analyst firm Berg Insight, the number smart homes in Europe and North America reached 64 million in 2018.

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Nov 18, 2019 • NewsArtificial intelligencefuture of field service

Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions.

IFS bolsters UK presence with opening of new regional office

Nov 15, 2019 • ManagementNewsfuture of field serviceIFSSoftware and Apps

Software firm open Surrey arm in South East of England.

CRMI and Service Strategies Corp Partner to Drive World-Class Customer Service

Nov 14, 2019 • ManagementNewspartnershipCustomer Satisfaction and Expectations

Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting service...

BigChange Provides a Platform for Growth at High Level Window Cleaning Specialist

Nov 13, 2019 • Software & AppsNewsBig CHange

The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange's 5-in-1 Mobile Workforce Management Platform.

ContactEngine in partnership with BT’s Enterprise unit wins UK Customer Experience Award

Nov 12, 2019 • ManagementNewsArtificial intelligenceawardSoftware and Apps

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

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