ARCHIVE FOR THE ‘mize’ CATEGORY

TESCAN ORSAY HOLDING a leading manufacturer of Scanning Electron Microscopes, Focused Ion Beam and micro-CT technology, strengthens the capabilities of their Global Service Network with Mize Connected Customer Experience platform and Service Management solution.

Mize, a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software, announced that TESCAN ORSAY HOLDING (“TESCAN”), will implement a new Service Management System utilizing the Mize platform Connected Customer Experience Platform and Smart Blox modules.

TESCAN is one of the world’s leading manufacturers of Scanning Electron Microscopes and Focused Ion Beam-Scanning Electron Microscopes and micro-CT technology. Their world-class technology delivers complete solutions for researchers in all branches of scientific research and Industrial Applications such as Semiconductor market. The company has established a worldwide Service network to deliver world class support to their customers.

The Mize software solution will enable TESCAN to manage better many of their service processes, such as call activity, escalations, install base, customer databases, service contracts, and service logistics. The software will enable seamless data sharing between TESCAN divisions such as finance, sales, manufacturing.

“Mize provides us with a configurable solution that will allow us to manage a truly Global Service Network and support future requirements as our service business grows and matures,” said Ronald Daas, Global Customer Support Director at TESCAN. “This solution will give us insights to enhance quality, improve profitability, and further drive Customer Satisfaction. Mize has shown flexibility to work collaboratively and provide us with the comfort and trust that we will obtain a world-class outcome cost-effectively.”

Mize will provide TESCAN with an end-to-end service lifecycle management solution in support of their global service delivery network.  With Mize, TESCAN will be able to offer omnichannel support to customers to improve service network productivity, enhance field service effectiveness, streamline parts returns and parts ordering, and provide flexible service plans.  As a result, TESCAN will be able to meet the service requirements of their growing customer base.

“Product uptime and faster service delivery are critical for TESCAN’s global customer base. We are excited that TESCAN has selected the Mize Service Lifecycle Management solution to optimize service experience globally,” said Ashok Kartham, CEO of Mize. “Mize streamlines all service interactions on a single platform to improve customer satisfaction and generate high margin revenue from a loyal customer base.”

Further Reading:

• To find out more about Mize click here.
• Read more about TESCAN click here. 

Investment will be used to accelerate growth, drive customer success and fuel product innovation.

Mize, a leading provider of connected customer experience platform and service lifecycle management software for manufacturers, today announced it has secured a significant equity investment from M33 Growth, a venture and growth stage investment firm. The investment will be used to accelerate growth, drive customer success and fuel product innovation at Mize.

As customer expectations grow, brands must deliver experiences that meet those demands, or risk customers taking their business elsewhere. Historically, much of the focus on customer relationship management has been on pre-sale interaction, but companies are increasingly recognizing the need to extend customer experience to post-sale, including service events. In fact, according to global market intelligence firm IDC, the ability to deliver enhanced experiences across customer interactions and service events has become a critical success factor for manufacturers. However, with data and processes spread across different systems, it’s difficult to properly track and service products. Manufacturers need a way to efficiently manage customer engagements across all channels, optimizing the service experience, driving up customer satisfaction and ultimately maximizing customer lifetime value.

Mize’s software platform is trusted by many of the top OEMs in the heavy equipment, consumer durables and automotive markets. No other software platform in the space can tie together customers’ needs across warranty, support, service and parts lifecycle management. Its Connected Customer Experience Platform brings together customer portals, knowledge resources, product registration, warranties and plans, servicing, parts and repairs post-sale in a more connected way, resulting in a seamless experience for the customer and improved operating margins and increased revenue for the company. While enterprise CRM and ERP systems claim to address these challenges, they have not been built from the ground up to directly address the unique requirements of managing the post-sale process and the complexities that come with it.

“Growing customer expectations have resulted in an increased demand for software platforms and applications that manage the entire service lifecycle,” said Mize CEO Ashok Kartham, a successful serial entrepreneur who is an industry expert on warranty and service management. “As companies transform the way they manage customer communications pre- and post-sale, Mize provides innovative technology and applications that support their strategic vision. We have joined forces with M33 Growth so we can leverage their financial and strategic resources to better meet customer needs and accelerate our growth globally.”

IDC positioned Mize as a Leader in warranty and service contract management and a Major Player in field service management and service parts management. “Mize delivers a wide variety of capabilities to support the evolution occurring within the service market, where primarily cutting costs is no longer the end goal,” said Aly Pinder, Program Director, Service Innovation & Connected Products at IDC. “Mize has a track record and a leadership team that has built a product, a set of functionalities and a platform that can deliver advanced capabilities across the varied processes.”

Managing the post-sale customer engagement process poses several challenges for manufacturers. In researching the market for solutions addressing these complexities, the M33 Growth team found that most platforms were solving only one component of the intricate workflow. Mize’s solution stood out as the only true enterprise grade platform that enabled manufacturers to manage the entire customer service lifecycle.

“Everyone has experienced the frustration that can come from engaging with a brand post purchase, whether making a return or getting a product serviced,” said Mike Anello, managing director at M33 Growth. “Typical post-sale processes have not evolved with the pace of customer expectations. Mize is solving for that pain point at scale by giving manufacturers the platform they need to manage the entire process. We see tremendous opportunity in the market problem they are addressing, the power of their platform and the experience of the leadership team. As a partner, M33 will help Mize grow its product offerings, customer success teams and market reach to strengthen the company’s leadership position.”

Regular Field Service News contributor Michael Blumberg makes his debut on the Field Service Podcast and explains why firms should be embarking on a digital transformation journey.

As a regular supplier of insight to the pages of Field Service News for many years now, the FSN editorial team though it wise to get Mize's Michael Blumberg on the podcast. Deputy Editor and host Mark Glover batted topic suggestions with Michael over email and the pair eventually decided on Digital Transformation, a journey that all service professionals should be contemplating if they haven't already.

Covering the challenges and advantages of DX, including tangible case studies of successful integration, Michael explains with clarity how you can begin your own transformation, one that can only be beneficial to your business.

It's essential listening for any service professional. Download it now!

You can connect with Michael on LinkedIn here or reach out to him on email. You can also read his most recent article on how to optimise your engineers here.

Electrolux, a leading global appliance manufacturer, launches subscription-based access to Service Tips application powered by Mize, to Independent service providers.

AfterShokz, the leading manufacturer of bone conduction technology, implements Mize Warranty Management solution to improve Customer Experience and increase warranty, registration and returns processing efficiency.

Mize to showcase the latest Field Service Management solutions to enable repair companies to optimize Parts Inventory, Improve Technician Productivity, and Increase First Time Fix at the ASTI 2020 in St. Petersburg, FL.

Mize Field Service Management gains traction with global manufacturers by enabling service technicians with a connected solution for Service, Knowledge, Parts, Warranty, and Service Contracts.

Power Solutions International, a leader in the design, engineering, and manufacture of emissions-certified engines and power systems implements Mize Warranty solution to streamline warranty processing and improve data accuracy. 

Mize have published a new whitepaper called, Service Knowledge Management - The Key to Improving First Time Fix.

Providing your customers with a great Service Experience is a function of your field service technician’s ability to quickly fix problems right the first time.  

Unfortunately, technical know-how is getting harder and harder to come by.  

While this information may exist in your company, the knowledge assets may be difficult for technicians to find or access it in a timely manner. 

Mize have developed an optimal solution that helps FSOs overcome this challenge which results in:

• Higher Technician Productivity, 
• Reduced Support Costs 
• Improved First Time Fix rate. 
• Enhanced Customer Experience 

To learn more, download the new whitepaper from Mize here.