ARCHIVE FOR THE ‘management’ CATEGORY

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

Mates in Mind highlights recent mental health statistics as a stark warning to employers of the cost to workers and businesses if workplace mental health is not properly understood.

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.

In his second article for Field Service News, Rene Boverhuis from Noventum looks at the role of blueprints in digital service transformation. 

Telematics firm become a business signatory of the Armed Forces Covenant, in support of the armed forces community.

Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...

Much has been made of the potential benefits of adopting at least some servitized strategies within a service portfolio. However, the processes that need to be put in place are complex and a delicate balance between increasing profitability and overcommitting on contractual obligations needs to be struck. Here Michael Blumberg offers his guidance as to what systems of support are required to achieve a successful path towards servitization...

Hindsight has always been 20/20 but the future is also getting much clearer. Field Service Management has come a long way since digitalization first triggered the service transformation wave that’s sweeping the industry. Stacey Epstein, Chief Marketing and Customer Experience Officer at ServiceMax, looks at the current trends moulding the sector...