ARCHIVE FOR THE ‘leadership-and-strategy’ CATEGORY

Research Debrief- Summary of Noventum’s Benchmarking Study into Remote Service

Jun 03, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.

World’s Leading Geo-Data Specialist Fugro Signs Contract with IFS for Global Financial and Project Management Solution

Jun 02, 2021 • Newsindustry leadersIFSLeadership and StrategyGLOBAL

Geo-data specialist, Fugro, is fueling a transformation journey to unify its people, processes, and business data with a single enterprise resource planning (ERP) software solution from IFS.

Upsell Leakage: Everything You Need To Know

Jun 01, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

Do you know what your maximum service revenue potential could be based on the product units your organization sells? Is your current service revenue less than this maximum? Do you have a process to upsell service contracts into your existing...

Get Buy-In from Supporting Divisions

May 27, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

In this sixth article from his blog series on “supercharging” revenue generation through the field service team, Jim Baston, President of BBA Consulting Group,discusses how to get buy-in from supporting divisions.

Is remote service delivery capability moving towards becoming an expectation of the new normal

May 27, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.

UK Small Businesses Plan to Step-Up International and National Trade Post-Pandemic

May 26, 2021 • NewsSmall Medium BusinessesSMBLeadership and StrategyEMEAxero

More than half (57%) of SME owners plan to expand trade to new territories outside the EU and at home after the pandemic with the help of online tools, according to global small business platform, Xero.

Being a Trusted Adviser is Not the Same as Providing a Great Customer Experience

May 24, 2021 • Featuresfield serviceTrusted AdvisorLeadership and StrategySam Klaidman

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the role of the Field Service Engineer as the customer's trusted adviser in his new article for Field Service News...

Jacqueline de Rojas CBE appointed to IFS Board

May 13, 2021 • Newsfield service managementIFSSustainabilityLeadership and StrategyGLOBAL

IFS, the global enterprise applications company, announces that Jacqueline de Rojas has joined its Board as a non-executive director. Following three years of successive double-digit growth, the appointment of de Rojas adds strength and depth to the...

Could Your Office Printer Be Repaired by Tony Stark?

May 13, 2021 • FeaturesCEODave HartService LeadershipLeadership and Strategy

Dave Hart, Managing Partner of Field Service Associates, discusses one of Marvel’s greatest superheroes (and the issue of skill shortage in the field service sectors)...

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