ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Why field service companies see high customer satisfaction as critical to winning new business

Aug 24, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

U.S.Shipping Industry Adopts AI for Supply Chain Relief

Aug 23, 2021 • NewsArtificial intelligenceDigital TransformationUSAAmerican Bureau of ShippingYELLOW.AI

The American Bureau of Shipping (ABS)--the 159 year-old maritime organization tasked with preserving life, property and maintenance of marine and offshore assets--is launching AI-powered chat and voicebots to bring automated, conversational support...

Mize and Syncron Join Forces to Deliver the Industry’s First Connected Service Experience

Aug 19, 2021 • NewsDigital TransformationSyncronMizeParts Pricing and LogisticsGLOBAL

Syncron and Mize, Inc. today announced that Mize, Inc., a leader and innovator of Field Service Management (FSM) and Warranty Management (WCM) solutions, has merged with Syncron, a leader in Service Parts and Contracts Management including...

Industry data on the importance of customer satisfaction amongst field service companies

Aug 19, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

AR Overtakes AI to Become the Most Disruptive Emerging Technology, GlobalData Survey Shows

Aug 17, 2021 • NewsArtificial intelligenceAugmented RealityDigital TransformationGlobalDataGLOBAL

Augmented reality (AR) has replaced artificial intelligence (AI) as the most disruptive emerging technology, according to a survey by GlobalData, a leading data and analytics company.

Survey on UK Construction Industry Reveals Lack of Visibility Over Vehicle Usage

Aug 12, 2021 • NewsconstructionDigital Transformationfleet managementEMEA

New research released today has revealed that construction managers are in the dark about how and when their company vehicles are being used, leading to vehicle theft and vehicle misuse.

Conclusions from a Research Study into Workforce Management Practises Amongst Service-Centric Companies

Aug 09, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

RTE and Nidec Industrial Solutions Launch “Ringo”, the First experiment in the World for the Automated Management of a Large-Scale Battery System

Aug 09, 2021 • NewsDigital TransformationEnergySustainabilityEMEARTENIDEC INDUSTRIAL

On 2 July, RTE, the French public electricity transmission system operator, together with its partner Nidec Industrial Solutions (NIS), part of the Energy & Infrastructure Division of the Nidec Group, inaugurated "Ringo". Located in Vingeanne -...

Is There Enough Transparency in the Disciplinary Processes of Service-Centric Companies?

Aug 06, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

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