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HSO is hosting a series of three half-day thought-provoking virtual mini-masterclass on how to achieve connected field service success.

• Why do field service companies see high customer satisfaction as critical to winning new business? 
• What are the best practices regarding collecting customer feedback data? 

Find out the answers and more by registering for the first of HSO's two hour virtual mini-masterclasses on the 9th September. Live and interactive!

This is your chance to visualise the value that a fully-connected field service management system could bring to your organisation.

We have seen an increase in sophistication in the service and design strategies of the service industry, embracing technology that has been adopted, at pace, due to the pandemic.

HSO invite you to continue your digital transformation journey as they explore the shift from the first wave of service management systems, that now form the backbone of service operations, to a newer breed of service technology solutions.

Book your complimentary place now and join HSO for three 2 hour sessions where you will gain new thoughts, ideas, and initiatives that will put your organisation on the right track to exceed your customer expectations and achieve connected service success. This series is applicable to all manufacturing, service, field service, retail, public sector, or any company who would like to further develop their service measurement techniques.

Each company that attends a virtual mini-masterclass session will be eligible to receive a complimentary half-day of consultancy, consisting of 2 x 2 hour meetings, approximately 2 weeks apart.* 

Join HSO experts, plus our special guest, Kris Oldland from Field Service News, on the 9th September at 9.30am.

Check out the agenda and book your place here. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about HSO on Field Service News @ www.fieldservicenews.com/artificial-intelligence
• Book your spot at the Masterclass event @ www.hso.com/field-service-mini-masterclass-series/
• Find out more more about HSO @ www.hso.com
• Follow HSO on Twitter @ twitter.com/HSO_Tweets

The American Bureau of Shipping (ABS)--the 159 year-old maritime organization tasked with preserving life, property and maintenance of marine and offshore assets--is launching AI-powered chat and voicebots to bring automated, conversational support to shipping companies globally.

ABS is launching enterprise-grade, AI-powered chatbots and voicebots on its ABS My Digital Fleet™ risk management platform together with yellow.ai, the world’s leading Conversational AI Platform. This marks an important industry first as no such digital solution has previously been deployed to provide shipping companies with helpful information and support in a conversational manner on a global scale. It is the latest addition to ABS My Digital Fleet’s Alliance Program. 

TECHNOLOGUY CAPABLE OF CONVERSING IN 100+ LANGUAGES DELIVERS INSIGHTS FOR SHIPOWNERS AND CHARTERERS IN A SIGNIFICANT INDUSTRY FIRST

yellow.ai’s industry-leading technology offers ABS My Digital Fleet users data-driven insights from the ocean of information streaming off vessels, increasing efficiency in managing operational risk. The AI chatbot acts as a virtual fleet manager to assist users with critical fleet tracking information, including weather, equipment and fuel monitoring, carbon intensity indicator (CII) monitoring, route optimization, generating easy-to-view dynamic charts on demand and more through the ABS platform. 

ABS My Digital FleetTM is the only customizable risk management platform that seamlessly integrates data to provide real-time insights for driving sustainable operations and reducing operational risks. The ABS My Digital Fleet Alliance Program nurtures an ecosystem of industry trusted intelligence and technology providers enabling integrated insights for clients on one unified platform.

“We are proud to be the first in our industry to employ a conversational AI-based virtual fleet manager as part of our My Digital Fleet platform,” said Smarty Mathew John, Vice President, of Digital Solutions at ABS. “As a shared solution for shipowners, ship managers and charterers, this will allow us to provide actionable insights for each stakeholder regarding which vessels from the fleet need their attention and why in a fast, helpful and conversational manner. Questions asked can be as simple as which vessels are not meeting charter party requirements or EEOI targets or have non-functioning critical equipment or where to bunker for lowest fuel cost. There are a lot of possibilities. With yellow.ai, ABS can continue building on its commitment to deliver cutting-edge insights and an unrivaled user experience.”

“Our deployment with ABS shows just how critical a role conversational AI can play in supporting the organizations that are tasked with keeping people and property safe,” said Raghu Ravinutala, CEO and Co-Founder of yellow.ai. “We are very proud to be working with ABS to take chatbots to the vanguard of their potential while demonstrating how our cutting-edge technology is setting the pace for innovation in the industry and redefining how people interact with an organization’s intelligence.”

More information on ABS My Digital Fleet is available here.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Artificial Intelligence on Field Service News @ www.fieldservicenews.com/artificial-intelligence
• Read more about Fleet Management on Field Service news @ www.fieldservicenews.com/fleet-management
• Learn more about ABS My Digital Fleet @ ww2.eagle.org/my-digital-fleet
• Find out more more about ABS @ ww2.eagle.org
• Learn more about yelllow.ai @ yellow.ai