New enterprise-class capabilities enable organizations to more easily design and improve digital workflows for deskless industrial workers, firm says.
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Aug 20, 2019 • Software & Apps • News • connected devices • Software and Apps • parsable
New enterprise-class capabilities enable organizations to more easily design and improve digital workflows for deskless industrial workers, firm says.
Parsable’s enterprise-class, mobile-first Connected Worker Platform provides extremely granular visibility into human-led work done across industrial operations. The new enhancements make it significantly easier for industrial companies to increase user adoption and capture the critical data insights that are essential to successful continuous improvement and, ultimately, product and service excellence.The new features include:
• Applets for Systems – Companies can now easily connect Parsable with their overall operations environment by creating API integrations with other existing systems and Internet of Things (IoT) devices — like an enterprise resource planning (ERP) solution, manufacturing execution system (MES) or IoT-enabled sensor — or even developing new functionality within the Parsable platform.
Workflow tasks within the Parsable platform – like launching a job, adding steps to an active job or sending notifications – can also be automated using Applets, allowing end users to perform their jobs faster and with greater confidence.
• Input Triggers – Input Triggers make work execution more efficient and reduce confusion about what to do next if something unexpected occurs. Digital procedures can now be designed to dynamically change and respond to real-time inputs made by operators, based on simple “if/then” conditional rules.
For example, if an operator types in a temperature value that is out of an expected range, an Input Trigger can validate in real time whether it is an abnormal temperature reading, and then launch a different set of actions, such as automatically displaying an alert for the operator or sending an email to a supervisor.
• Enhanced Web Execution – Operators who access Parsable through a browser will now see new functionality in the Web Execution app, enabling them to perform their work more quickly and easily. They can make updates to active jobs, such as adding steps, step-groups and templates, as well as notify other users assigned to a step, with a single click.
• Navigation Redesign, Custom Colors in Mobile App – A new, streamlined navigation menu makes it easier for users to get things done within the platform and reinforces the company’s commitment to bringing consumer-grade, user-friendly design to the enterprise. Additionally, Parsable’s mobile app can now be customized with a company’s corporate colors to ensure brand continuity and improve reading clarity.
“Every day we think about how we can accelerate end-to-end industrial transformation for our customers and help drive positive change for their frontline workers through our Connected Worker Platform,” said Michael Chou, Parsable’s Chief Product Officer. “These new features are the result of our commitment to make sure the world’s deskless industrial workers have the best digital tools to perform at the highest levels of productivity and quality, as safely as possible.”
Jul 23, 2019 • News • connected devices • future of field service • Medical Devices • Berg Insight
Research finds that high use of connected care solutions in North America.
Research finds that high use of connected care solutions in North America.
A new report from the IoT analyst firm Berg Insight has found that around 18.0 million people in North America were using connected care solutions at the end of 2018.
The figure refers to users of medical alert systems, connected medication management solutions and remote patient monitoring (RPM) solutions in Canada and the US. RPM is the largest and most mature segment having a total of 16.1 million users at the end of 2018. The market for medical alert systems is considerably smaller with an estimated total of 3.1 million users, whereas the number of connected medication management users reached 900,000 at the end of 2018. There is an overlap between the market segments as medical alert users can also be equipped with a medication management solution or an RPM solution, and vice versa. The market is forecasted to grow at a compound annual growth rate (CAGR) of 18.3 percent during the next six years to reach 49.4 million connected care users by 2024.
The leading use case for RPM have thus far been sleep therapy monitoring. Patients that suffer from sleep-disordered breathing such as obstructive sleep apnea (OSA) are typically prescribed an airflow generator, but many patients find the device unpleasant to use and poor compliance is common. Payers thus increasingly require that patients comply with their treatment plans to be reimbursed for the device which has driven equipment vendors to connect the devices. Philips is the largest provider of connected airflow generators. ResMed follows closely thanks to the company’s decision to include cellular IoT connectivity as standard in its Air Solutions product family.
The North American market for connected care solutions is affected by several trends and developments that will have an impact on the competitive landscape in the following years. Changing demographics is driving the demand for home care, while technological developments and regulatory changes affect the competitive landscape for solution vendors. One of the major ongoing changes is the sunset of the landline telephone networks and cellular 3G networks, which forces equipment providers to upgrade their products. At the same time, the industry is becoming more patient-centric which calls for integrated systems and improved interoperability of connected care solutions. New companies are entering the connected care market and connected medication management solutions are today in the centre of attention for start-ups.
Jul 15, 2019 • News • connected devices • smart automation • Software and Apps • Industry 4.0
Former Google Enterprise sales leader, Nathan Radar, will drive client acquisition strategy to the next level, connected worker platform firms says.
Former Google Enterprise sales leader, Nathan Radar, will drive client acquisition strategy to the next level, connected worker platform firms says.
As CRO, Rader will spearhead the company's revenue generation and customer expansion strategies, driving deeper collaboration among teams across the company and its partner ecosystem to ensure alignment on all go-to-market initiatives.
Rader joins Parsable with over a decade of sales experience at Google Enterprise, most recently as head of sales for Google Cloud. As one of Google Cloud's first enterprise sales leaders, he more than doubled revenue and significantly grew a highly cross-functional sales team. Prior to Google, Rader helped launch Oracle's Fusion Middleware technology group, overseeing triple digit growth. He began his sales career at IBM as a client sales manager focused on emerging businesses.
"This is a major coup and milestone for the company. Nathan has an impressive track record of success in enterprise software sales as well as an admirable leadership style that is precisely what Parsable needs at this pivotal moment of growth," said Lawrence Whittle, Parsable CEO. "As the connected worker category continues to mature and as every industrial company in the world recognizes the value of digitally empowering its frontline workers, we have an incredible opportunity to increase market share. We're thrilled to have Nathan on our executive team and expect him to play an important role in our expansion."
Rader said: "Industrial companies are facing pressure to address high-priority operational challenges and improve execution of key frontline business processes. I've been in technology for 20 years, and it's rare to find a robust platform like Parsable that can be deployed quickly and show quick time to value. The flexibility of the platform is a game-changer in the industrial world, and I'm excited to be a part of the digital transformation taking place inside industrial workforces."
Jul 09, 2015 • Features • connected devices • Future of FIeld Service • future of field service • machine-2-machine • IoT
In this exclusive series written by Field Service News Publisher, Kris Oldland, we’ve seen how a number of emerging technologies could change the way our field engineers work in the not so distant future.
In this exclusive series written by Field Service News Publisher, Kris Oldland, we’ve seen how a number of emerging technologies could change the way our field engineers work in the not so distant future.
In part one we explored smart watches, in part two we looked at smart glasses and drones. In the third part of this series we looked at one of the simplest emerging technologies in NFC and one of the most exciting and futuristic in 3d printing.
However, in this the final instalment of this series we look at the technology that could underpin the way field service operates entirely in the not so distant future: the Internet of Things.
The Internet of Things
Now, unlike mobile 3D printing, the final inclusion on this list is here-and-now, already being actively utilised by field service companies although widespread adoption has yet to appear. However, given the recent announcement of an agreement between PTC and ServiceMax bringing the first connected field service solution to market, this may well soon change.
What exactly is the Internet of Things? Well, very simply it does what is says on the tin : it is an Internet specifically for the use of non-human things.[quote float="left"]IoT takes the concept of communication and brings it to all manner of devices.
We talk about smartphone communication a lot; well, essentially IoT takes the concept of communication and brings it to all manner of other devices – from washing machines to generators powering the national grid. Each of these devices is capable of communicating, of sending data about how it’s operating, so that we can remotely monitor its performance and condition.
Again the implications for such a technology in field service are phenomenal. Let’s take a simple example of a coffee machine. One of the sensors on a smart coffee machine could simply be monitoring the temperature of the water it delivers.
If the water temperature begins to move out of accepted parameters this can be communicated to the coffee machine’s manufacturer triggering an action. That action could be sending an engineer out to rectify the problem before it escalates to the point where the coffee machine stops functioning.
The benefits of such preventative maintenance can be felt by both the field service company who are able to schedule this work alongside other work in the vicinity making them more productive and also by the customer who have the benefit of no downtime on that machine.
The other benefit of IoT is that this is not a one way street.
Remote diagnostics is powerful, but there is also the potential to remedy many issues for many devices via remote maintenance whereby certain issues can be corrected by simply logging into a device and making amendments through the software.[quote float="right"]Maintenance could even be automated so that engineers are only sent out to those maintenance and repair jobs that truly require them.
Such an approach could further reduce the need for engineer visits with, again, massive cost-saving potential for field service companies.
Further still, much of this remote maintenance could even be automated. Corrective measures are incrementally taken as a first step, which could resolve an issue without the need for an engineer, so that engineers are only sent out to those maintenance and repair jobs that truly require them.
Also the relay of such data also makes it possible for jobs to be clearly prioritised. In fact the opportunity to implement connected devices into a field service company’s processes are truly numerous and each can have an impact on the efficiency of the company’s workflow.
The other key facet of the Internet of Things is that we are able to collect vast amounts of data from our devices which can be fed back not only into our field engineering teams – for example a best set of settings for optimal device output - , but also back into our R&D teams. Perhaps there is a very common fault that could be rectified in the next device iteration – again easily flagged up by the data recorded by our IoT-ready devices.
So there is great value in this data we are capturing, and the interpretation of this data, as well as the potential streamlining of workflow, is why IoT is envisioned by many as being the bedrock of future field service operations.
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