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ClickSoftware, a leading provider of field service management solutions for the enterprise, recently announced that Aragon Research, a technology-focused research and advisory firm, has recognised the company as a 2016 Hot Vendor in the Internet of Things (IoT) category.

Each year, Aragon Research selects Hot Vendors -- across multiple industries -- that continue to push their respective fields' boundaries into new ways of experimenting with techniques and strategies to improve business. ClickSoftware was one of five selected in the category of IoT.

ClickSoftware develops software for use by the field service industry, to maximise productivity and improve customer service. Its software contains advanced decision-making algorithms that helps managers optimise business practices, complete more service calls per day, and arm field service professionals with the information they need to delight customers. Aragon Research recognised ClickSoftware, an early adopter of integrating IoT functionality into its platform, for its ability to go "beyond the current approach to field service" and traditional scheduling functionality.

 

"The rise of IoT is forcing change in business models, and the Field Service industry is no exception as the need to make all workers productive is the current business imperative," said Jim Lundy, founder and chief executive officer, Aragon Research. "ClickSoftware is innovating by leveraging IoT to deliver a solution that's truly impactful and helping solve some of the most sophisticated service challenges today."

"We are honoured to be recognised by Aragon Research as a Hot Vendor in the Internet of Things category for 2016," said Tom Heiser, chief executive officer, ClickSoftware. "Our inclusion in this report validates our commitment to providing the most advanced Field Service Management solutions on the market and demonstrates that our technology is instrumental in advancing the power of IoT in the field service industry."

 

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Find out more about ClickSoftware in the Field Service Directory here

 

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