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Augmented, Mixed & Virtual Reality is certainly a technology trend that is set to massively impact businesses in their field service processes...

Andrea Bardini, Marketing Product Manager, OverIT explains more...

Companies everywhere are constantly seeking new ways to reduce costs, increase profits and improve customer satisfaction and these goals are exactly the ones that modern field services organizations are being asked to achieve.

Field Service is no longer a simple and basic data collection and reporting function to resolve issues and react to emergency issues with assets, it has now really become the front-end function in which the dialogue and interaction with the customers are happening.

Field Service technicians and engineers are more and more often seen as the trusted advisor who the customer looks to resolve their problems, and for this reason, they need to be equipped with the best technology available to perform their tasks at the best delivering value for the clients.

"Collaboration is actually the key for field service transformation..."

At OverIT, we continue to innovate and improve our solutions to respond to the market needs and we are firmly convinced that building applications on Augmented, Mixed and Virtual Reality is key to streamlining field processes.

By leveraging the virtual collaboration, knowledge sharing and remote assistance capabilities provided by cutting-edge technologies, companies can arm their technicians with the latest tools to perform field tasks faster, better, and hands-free.

Moreover, companies can dramatically reduce travel costs, training, and increase the first-time fix rate and service delivery, having a big impact on their operational expenses.

Collaboration is actually the key for field service transformation.

The more technicians and engineers are able to collaborate and get real-time information to resolve issues, the more they will be able to complete their tasks in a more efficient, productive and effective way. AR, MR & VR is a watershed technology not only because it frees people from two-dimensional screens and pages to help improve the way they learn, share, understand and act, but it enables remote sharing and interaction in a completely different way.

People in the field are able to share the same asset, even though they are located in different places, they can interact, ask questions, drawn on it, they can take notes, but the most important thing they have at their disposal all the information they need in their “virtual room” with no need to bring any more paper and meanwhile they can visualise instructions or receive guidance from remote colleagues they can operate because they are hands-free.

Moreover, virtual collaboration is reshaping the way companies are running training increasing efficiency and effectiveness.

We want to guide our customers through the digital transformation of the Field Service and the only way to do that is investing in cutting-edge technologies to offer a complete and innovative solution that can respond promptly to customers’ needs and that can adapt easily to the business processes to bring Field Service activities to the next level.

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