Scope AR & ServiceMax Parner to Deliver Knowledge Management Tools

Aug 18, 2020 • News • Augmented Reality • Digital Transformation • Scope AR • servicemax

New integration between the companies’ WorkLink and Field Service Management platforms gives field service technicians real-time access to augmented reality work instructions and remote assistance...

Scope AR, the pioneer of enterprise-class augmented reality (AR) solutions, today announced it has partnered with ServiceMax, the leader in asset-centric field service management, to enable a visual knowledge base for industrial work processes. As a trusted technology partner, Scope AR’s WorkLink platform will integrate with ServiceMax’s Field Service Management (FSM) platform to give field service technicians the real-time knowledge they need to more efficiently and accurately complete work orders. Users will now have access to detailed augmented reality work instructions and the ability to initiate live, remote assistance calls, while enterprise organizations can now capture and scale expert knowledge through the creation of work instruction catalogs.

"We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform..."

- Dave Gosch, Scope AR

“AR is uniquely positioned to help close the growing skills gap in field service across industries, and can deliver on-demand knowledge transfer and empower workers to become experts at any given task with very little training time,” said Dave Gosch, VP of sales and solutions at Scope AR. “We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform.”

Beyond increased efficiencies out in the field, the partnership also delivers benefits at the enterprise level. Insights gained from data available across both platforms provide a comprehensive view of how work is actually completed, offering visibility into areas of continuous improvement or where additional training may be needed. Additionally, enterprise organizations can leverage the creation of work instruction catalogs to build a knowledge repository. This allows companies to effectively overcome the constraints of remote work and the growing skills gap that plagues field service teams. Additionally, companies retain and scale expert knowledge that can be permanently accessed after a worker retires.

“Visual work instructions that leverage AR provide the ultimate form of knowledge transfer to both novice and expert front-line workers alike, helping them perform the job faster, thus increasing overall business agility,” said Joseph Kenny, VP Global Customer Transformation at ServiceMax. “With the integration of all systems that affect this experience - from field service management and learning and development, to competency management, team communications and now AR work instructions - organizations are finally able to achieve optimized service and skills management.”