Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the industry data revealing that, for service-centric companies, the biggest issue regarding workforce management is overwhemingly staff utilization.

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Further Reading:

• Read more about Manage the Mobile Workforce @www.fieldservicenews.com/managing-the-mobile-workforce
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky