As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericcson

In this opening excerpt from a series of segments from that interview, Gordon discusses if there is any one over-riding driver for Ericcson when it comes to why they have harnessed the blended workforce model.

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If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gordon in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium

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