Interview: Harman Lanser, Air France-KLM on Servitization

Apr 21, 2016 • video • Management • aviation • Servitization

The move towards servitization for many manufacturers offers a new way of thinking in business, with long term contracts and profitability the carrot on the stick. Kris Oldland, Editor-in-Chief of Field Service News talks to Harman Lanser of Air France-KLM, about making the move to an outcome based approach within the aviation sector following on from his key note speech at last year's Aston Spring Servitization Conference.

To find out more about servitization register to attend this years Aston Spring Servitization Conference here

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About the Author: Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.