After a series of great workshop sessions on day 1 at Field Service USA the format across the next few days moves to a more traditional focus of presentations, panel discussions and case studies.

The agenda is jam-packed with a number of insightful sessions on all of the key challenges and trends within our industry, but Kris Oldland, Editor-in-Chief, Field Service News highlights his three key picks of the day's must-see sessions...

Vision from the C-Suite

• When: 8.30 - 9.00
• Where: Desert Salon 8
• What's it all about: This fireside chat style interview with Frank Bibens, President, Global Services Vertiv aims to shed some light on the major initiaives of the C-Suite at Vertiv a company that has service as a top priority. With a focus on how service plays into competitive tactics through to macro-level business trends this session should present plenty of ideas to shape your future service and business strategy.

Establishing the right technology to enable the wide use of digital services

• When: 10.40 to 11.00
• Where: Desert Salon 8
• What's it all about: Decisions on hardware, data structures, integrated services and services that will enable digitalization for customers while actually making your field service team more efficient are critical to industry leadership and even survival in some cases. Scott Day, EVP Product and Business Strategy Thyssenkrupp, will share how one of the most advanced companies in the field service arena have enabled their own digital services program

Panel: Building a cohesive service parts logistics program that puts the right part in the right place at the right time

• When: 15:30 to 16.10
• Where: Springs Salon G
• What's it all about: Getting the right engineer to the right job at the right time has been a mantra for many a field service organisation for some time now but it's all a moot point if you cannot get them the parts they need to do the job. The fact that this panel session has five senior industry figures debating the topic adds testament that this is an important topic that has been somewhat overlooked for far too long. Panelists include: Stephen Abate, Service Director Americas, Edwards Vacuum, Blake Bolton, Director Global Logistics and Aftermarket Services, ViaSat, Steven Caldwell, VP Product Management PTC, Mike Ross, Diretor of Product Strategy, Baxter Planning Systems and Jorge Torres Harware Services Director, Global Strategic Programs. Global Services Operations, Ericsson.

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