PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."
Mar 01, 2019 • Features • Future of FIeld Service • Martin Summerhayes • workforce management • Staff Wellbeing • The Field Service Podcast • Mark Glover • Customer Satisfaction and Expectations
In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.
In this episode, fieldservicenews.com Deputy Editor Mark Glover sits down with Martin Summerhayes, and explains why we need to approach sector in a different way to become an attractive sector for young people to enter. He also recalls his first role in service in the mid-1980s and why employee wellbeing is paramount to delivering great customer service.
Read our profile of Martin Summerhayes here.
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