Trimble launch end-to-end field service management solution

Apr 27, 2016 • News • field service management • Software and Apps • software and apps • Trimble

Trimble has launched an end-to-end field service management suite called PULSE, designed to improve productivity across mobile workforces

The PULSET suite is a comprehensive portfolio of end-to-end field service management solutions that enable businesses to deliver field service excellence across a range of industries, including construction, agriculture, telecommunications and utilities.

It is cloud-based and modular, enabling businesses to performing critical field service operations to transform the effectiveness of their work, workers and assets to improve productivity, customer satisfaction and their bottom line. Whether businesses need to streamline efficiencies in the back office, with technicians out in the field or both,PULSE provides an extensible portfolio of capabilities to meet a wide variety of operational requirements.

"The Trimble PULSE suite enables businesses to manage all of their field service operations in one place, with one provider," said John Cameron, general manager of Trimble's Field Service Management division.

"Our combination of telematics, back-office, scheduling and mobile workforce solutions allow us to offer the most complete set of end-to-end capabilities on the market today."

Built upon Trimble's robust infrastructure framework, the PULSE suite offers a comprehensive portfolio of capabilities to manage, schedule, mobilise and monitor the complete operation in real-time.

"We recognise that there is no one-size-fits-all field service management solution and more businesses are continually seeking tailored solutions to address their individual pain points and priorities" - John Cameron, Trimble Field Service Management.

Managing back office operations - Provides back office support that allows for streamlined business processes that are repeatable and predictable.

Organisations can easily manage customers, calls, service contracts, estimates and work orders along with asset history, inventory and billing.

Scheduling and dispatching - Offers an extensive range of scheduling, dispatch and optimisation tools to manage tasks, appointments, parts, shifts, routing and crew support.

Mobilising the workforce - Provides end-to-end data access and information collaboration through configurable and customisable mobile applications.

Monitoring the work, workers and assets - Offers organisations the ability to monitor work status, view the location of their workers, as well as all their mobile assets and vehicles. Businesses can quickly analyse work in process, utilisation, monitor performance, improve driver safety as well as ensure compliance is met.

"The modular set of capabilities that characterise the Trimble PULSE suite allows businesses to tailor a solution based on their needs to >streamline operations and achieve field service excellence."