Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service operations.

During the discussion, Barker outlines how the tool has driven multiple benefits across their field service operation including improving customer satisfaction and increasing first-time fix rates as well as outlining how they achieved an effective roll-out which achieved excellent adoption rates in just three months of implementation.

In this excerpt from that discussion, the two discuss whether the introduction of Augmented Reality could mean we need to completely rethink the way we approach field service operations entirely.

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For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality

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